Zabihullah (Zabih) Danesh
Denver,CO
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
Kabul Polytechnic University
2008.12 - 2010.07
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Responded to service requests during and after business hours.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Implemented training programs to improve knowledge and skills of new technicians.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Configured hardware, devices, and software to set up work stations for employees.
Computer Support Specialist and Teacher
Marefat High School
2006.12 - 2008.12
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Created lessons and online testing materials to facilitate remote learning.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Education
Partial Doctoral Studies - Educational Technology
Central China Normal University
Wuhan, China09.2021
Master of Science - Computer Engineering
Ankara University
Ankara, Türkiye07.2013
C1 Level Certificate - Turkısh Language
Ankara University
Ankara, Türkiye07.2011
Bachelor of Science - Computer Science
Kabul University
Kabul, Afghanistan12.2007
Skills
- Application support
- Software Development
- Training and mentoring
- Hardware maintenance
- Network Troubleshooting
- System Administration
- Installing equipment
- Troubleshooting systems
- Configuring equipment
- Troubleshooting and repair
- System Repair
- Device Installation
- Installation and maintenance
- Documenting activities
- Network configuration
- Troubleshooting and resolution
- Classroom lecturing
- Lesson Planning
- Curriculum Development
- Faculty collaboration
- Learning Management Systems
- Academic writing
- Online content delivery
- Progress reporting
- Computer Science education
- Computer Engineering instruction
- Group and individual instruction
- Student advisement
- Class management
- Academic research
- Presentations
- Exam writing
- Supporting materials
- Academic advisement
- Online lectures
- Student records management
- Student counseling
Accomplishments
- Achieved appreciation letters through effectively helping with teachers and students.
Affiliations
Optimistic Club of Monaco South, Optimist International, Humanity, and peace
Certification
CCNA1-4 certifications, Teacher training certificate
Additional Information
Poet, writer, editor, social and cultural activist for democracy and humanity, and educational campaigner for women and men.
Languages
Persian
Native or Bilingual
English
Full Professional
Turkish
Full Professional
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior IT Specialist
Kabul Polytechnic University
2008.12 - 2010.07
Computer Support Specialist and Teacher
Marefat High School
2006.12 - 2008.12
Partial Doctoral Studies - Educational Technology
Central China Normal University
Master of Science - Computer Engineering
Ankara University
C1 Level Certificate - Turkısh Language
Ankara University
Bachelor of Science - Computer Science
Kabul University
CCNA1-4 certifications, Teacher training certificate
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