Zachary Isaac
Escondido,CA
Summary
Developed critical IT and communication skills within fast-paced technical environment, focusing on troubleshooting, system maintenance, and client support. Seeking to leverage these transferable skills in new field, emphasizing adaptability and problem-solving abilities. Aims to create impactful improvements in operational efficiency and user satisfaction in new professional landscape.
Overview
3
3
years of professional experience
Work History
Senior IT Specialist
Paramount Transportation Systems Inc.
03.2021 - 08.2021
- Served as primary liaison between IT and other departments, facilitating open communication and ensuring that technology initiatives aligned with overall business objectives.
- Optimized system performance for increased efficiency through hardware upgrades and software updates.
- Streamlined helpdesk operations by implementing an efficient ticketing system that prioritized incoming requests based on urgency and impact on business operations.
- Developed comprehensive backup strategies to protect critical data from loss or corruption; routinely tested backups for integrity and recoverability.
IT Specialist
Paramount Transportation Systems Inc.
08.2020 - 03.2021
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained employees on new technologies, increasing competency levels across the organization.
IT Assistant
Paramount Transportation Systems Inc.
10.2018 - 08.2020
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
Accounting Assistant
Paramount Transportation Systems Inc.
04.2018 - 10.2018
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
High School Diploma -
Escondido Adult School
Escondido, CA10.2018
Skills
- Training and mentoring
- Application support
- Hardware maintenance
- Troubleshooting and repair
- Installation and maintenance
- Documenting activities
- Educating customers
- Writing reports
- Problem-solving abilities
- Multitasking
- Reliability
- Remote Support
- Desktop support
- Customer service expert
- Professionalism
Timeline
Senior IT Specialist
Paramount Transportation Systems Inc.
03.2021 - 08.2021
IT Specialist
Paramount Transportation Systems Inc.
08.2020 - 03.2021
IT Assistant
Paramount Transportation Systems Inc.
10.2018 - 08.2020
Accounting Assistant
Paramount Transportation Systems Inc.
04.2018 - 10.2018
High School Diploma -
Escondido Adult School
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