Kathryn Dixon
West Jordan,UT
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Branch Manager
Hercules First Federal Credit Union
Riverton, UT
05.2023 - 08.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
MSR Supervisor
Hercules First Federal Credit Union
Salt Lake City, UT
02.2022 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
MSR
U First Credit Union
Riverton, UT
06.2019 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Teller
Chartway Federal Credit Union
Herriman, UT
09.2018 - 04.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Bingham High School
South Jordan, Utah06-1991
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Decision-making
- Cash handling
- Relationship building
- Friendly
Timeline
Branch Manager
Hercules First Federal Credit Union
05.2023 - 08.2025
MSR Supervisor
Hercules First Federal Credit Union
02.2022 - 05.2023
MSR
U First Credit Union
06.2019 - 01.2022
Teller
Chartway Federal Credit Union
09.2018 - 04.2019
Bingham High School