Collin Flowers
Burlington,WY
Summary
Versatile and results-driven professional with extensive experience in warehouse operations and customer service roles, notably as a Forklift Operator at CMC. Demonstrated expertise in forklift operation and OSHA compliance, coupled with exceptional teamwork and collaboration skills. Achieved significant improvements in warehouse efficiency and safety, underscoring a commitment to excellence and a proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Forklift Operator
CMC
2600 Park Rd Ext. Elon, NC
02.2022 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
Cook
Hooters Inc.
Burlington, NC
01.2018 - 01.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Food Lion
Burlington NC
05.2017 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer loyalty by participating in rewards program enrollment.
Education
High School Diploma -
Western Alamance High School
Elon, NC06-2019
Skills
- Forklift operation
- Forklift operator certification
- Loading and unloading
- Shipping and receiving
- Team player
- Warehouse operations
- Warehouse safety
- Material handling
- Safety awareness
- Teamwork and collaboration
- General laborer
- Order picking
- Order picking and processing
- Safe driver
- Punctual and reliable
- Palletizing
- Materials handling
- Problem-solving
- Material packaging
- Shipping and receiving expert
- OSHA compliance
- Heavy equipment operations
- Storage and organization
- Lift equipment operation
- Heavy equipment operation
- OSHA workplace safety
- Materials movement
- Workplace cleanliness
- Product inspection
- Inventory staging
- Shipment processing
- Inventory counts
- Dock operations
- Hand-eye coordination
- Equipment operations
- Materials transport
- Inventory control
- Dump Truck operation
- Equipment inspections
- Stock rotation
- Warehouse management
- Hazardous materials handling
- Pallet construction
- Warehouse management systems
- Work Planning and Prioritization
- Heavy industrial equipment
- Equipment maintenance
- Assembly line experience
- Incident reporting
- Heavy lifting
- Bill of lading
- Warehouse picking
- OSHA training
- Pallet stacking
- Business ethics
- Shipping operations
- Barcode scanning
- Weight distribution
- Supply chain and inventory management
Timeline
Forklift Operator
CMC
02.2022 - Current
Cook
Hooters Inc.
01.2018 - 01.2022
Cashier
Food Lion
05.2017 - 01.2021
High School Diploma -
Western Alamance High School