COLLIN GONZALES
Austin,TX
Summary
Hardworking, dedicated individual ready to learn new skills and new techniques in order to help customers on a day to day basis. Friendly and reliable, always willing to help out.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Mighty Fine Burgers Fries and Shakes
Austin, TX
08.2023 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Implemented process improvements that streamlined workflow and reduced service times during peak hours.
- Developed staff schedules, optimizing labor costs while ensuring adequate coverage during busy periods.
- Resolved customer complaints effectively, enhancing guest satisfaction through prompt service recovery strategies.
- Assisted in inventory management, tracking stock levels and ordering supplies to minimize shortages.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Line Crew Member
Panera Bread
Portland
06.2021 - 08.2021
- Made food for customers in the kitchen, was asked about a promotion to manager 2 weeks in.
Server/Busser/Curbside/Food Runner
The League Kitchen and Tavern
Lakeway
08.2020 - 03.2021
- I served tables, handled orders over the phone, ran food to customers as well as cleaned and set the tables.
Shift Leader
Papa Murphy's
Lakeway
09.2016 - 01.2017
- Acted as a dedicated team leader and took action when necessary. I was an opener for the store as well as a closer when needed.
Education
High School -
Penn Foster online
Austin01-2019
No Degree - I.C Layout Design
Austin Community College
Austin, TXSkills
- Leadership Skills - Expert
- Communication Skills - Expert
- Ability to Work in a Team - Expert
- Ability to Multitask - Expert
- Ability to Work Under Pressure - Expert
- Adaptability - Expert
- Teamwork - Expert
- Active Listening - Expert
- Fast Learner - Expert
- Computer Skills - Skillful
- Customer Service - Expert
- Computer Building - Beginner
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Employee scheduling
- Budgeting and finance
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Mighty Fine Burgers Fries and Shakes
08.2023 - Current
Line Crew Member
Panera Bread
06.2021 - 08.2021
Server/Busser/Curbside/Food Runner
The League Kitchen and Tavern
08.2020 - 03.2021
Shift Leader
Papa Murphy's
09.2016 - 01.2017
High School -
Penn Foster online
No Degree - I.C Layout Design
Austin Community College