COLLIN GONZALES
Austin,TX
Summary
Hardworking, dedicated individual ready to learn new skills and new techniques in order to help customers on a day to day basis. Friendly and reliable, always willing to help out.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Mighty Fine Burgers Fries and Shakes
08.2023 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment and enhancing employee performance.
- Implemented process improvements that streamlined workflow and reduced service times during peak hours.
- Developed staff schedules, optimizing labor costs while ensuring adequate coverage during busy periods.
- Resolved customer complaints effectively, enhancing guest satisfaction through prompt service recovery strategies.
- Assisted in inventory management, tracking stock levels and ordering supplies to minimize shortages.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Line Crew Member
Panera Bread
06.2021 - 08.2021
- Made food for customers in the kitchen, was asked about a promotion to manager 2 weeks in.
Server/Busser/Curbside/Food Runner
The League Kitchen and Tavern
08.2020 - 03.2021
- I served tables, handled orders over the phone, ran food to customers as well as cleaned and set the tables.
Shift Leader
Papa Murphy's
09.2016 - 01.2017
- Acted as a dedicated team leader and took action when necessary. I was an opener for the store as well as a closer when needed.
Education
High School -
Penn Foster online
Austin01-2019
No Degree - I.C Layout Design
Austin Community College
Austin, TXSkills
- Leadership Skills - Expert
- Communication Skills - Expert
- Ability to Work in a Team - Expert
- Ability to Multitask - Expert
- Ability to Work Under Pressure - Expert
- Adaptability - Expert
- Teamwork - Expert
- Active Listening - Expert
- Fast Learner - Expert
- Computer Skills - Skillful
- Customer Service - Expert
- Computer Building - Beginner
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Retail operations
- Employee scheduling
- Budgeting and finance
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Mighty Fine Burgers Fries and Shakes
08.2023 - Current
Line Crew Member
Panera Bread
06.2021 - 08.2021
Server/Busser/Curbside/Food Runner
The League Kitchen and Tavern
08.2020 - 03.2021
Shift Leader
Papa Murphy's
09.2016 - 01.2017
High School -
Penn Foster online
No Degree - I.C Layout Design
Austin Community College