Collin Gregory
Fairfax,VA
Summary
Dynamic retail manager with proven success in enhancing customer satisfaction and team efficiency. Skilled in problem-solving, training, and staff management.
Overview
2027
2027
years of professional experience
Work History
FT Dept Manager- Pick From Store
Giant of Maryland
06.2024 - Current
- Managed daily operations, ensuring team adherence to safety and quality standards.
- Trained staff on operational procedures, enhancing team efficiency and performance.
- Coordinated schedules for team members, improving workflow and productivity.
- Analyzed process workflows, identifying areas for improvement and implementing changes.
- Executed employee performance evaluations, providing feedback to foster professional development.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Increased customer satisfaction with proactive issue resolution strategies.
Assistant Manager- Pick From Store
Giant of Maryland
2022 - 06.2024
- Assisted in daily operations management, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize workforce efficiency and meet operational demands.
- Implemented training programs to enhance team performance and improve service delivery standards.
- Resolved customer inquiries and complaints, improving satisfaction through effective problem-solving techniques.
- Collaborated with department heads to streamline workflows, enhancing overall productivity across teams.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Front End Associate
Giant of Maryland
2020 - 2022
- Greeting and assisting guests upon arrival, ensuring a positive first impression.
- Managing phone calls and inquiries with professionalism and clarity.
- Maintaining front desk operations, including check-in/check-out procedures efficiently.
- Conducting daily audits of cash flow and maintaining financial accuracy at the front desk.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Performed basic daily bookkeeping tasks.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed and maintained positive relationships with guests for satisfaction.
Courtesy Clerk
Giant of Maryland
02.2019 - 2020
- Assisted customers with inquiries and product locations to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure safe environment.
- Stocked shelves with merchandise, ensuring proper product placement and availability.
- Maintained cleanliness and organization of cart collection areas to enhance workflow.
- Assisted customers in locating carts and provided exceptional service during busy periods.
- Trained new staff on cart pushing techniques and safety regulations effectively.
- Directed customers to appropriate areas in store to assist with locating products.
- Removed litter from parking lot, planters and cart storage areas.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Improved customer satisfaction by promptly responding to requests for assistance and maintaining a clean parking lot.
- Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
- Assisted customers with loading purchases into their vehicles, demonstrating excellent customer service skills.
- Gathered stray carts throughout store and contributed to maintaining store tidiness.
- Assisted in promoting a welcoming atmosphere for all shoppers by greeting customers entering the store when available.
Education
High School Diploma -
Chantilly High School
Chantilly06-2018
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Customer engagement
- Goals and performance
- Retail management
- Problem-solving
- Work planning and organization
- Coaching and mentoring
- Training and development
- Employee scheduling
- Scheduling
Timeline
FT Dept Manager- Pick From Store
Giant of Maryland
06.2024 - Current
Courtesy Clerk
Giant of Maryland
02.2019 - 2020
Assistant Manager- Pick From Store
Giant of Maryland
2022 - 06.2024
Front End Associate
Giant of Maryland
2020 - 2022
High School Diploma -
Chantilly High School