Collin Hanna

• Supervised front office operations, ensuring seamless guest experiences and adherence to service standards.
• Trained and mentored staff on best practices in customer service and hotel management systems.
• Implemented process improvements that enhanced operational efficiency and reduced guest wait times.
• Managed scheduling and staffing for front desk team, optimizing coverage during peak hours.
• Conducted regular audits of front office procedures to ensure compliance with company policies and standards.
• Collaborated with housekeeping and maintenance teams to address guest requests promptly and effectively.

• Employed advanced tools and equipment to execute bodywork, enhancing vehicle aesthetics and functionality.
• Executed comprehensive vehicle inspections to identify damages and outline required repair processes.

Assisted with daily operations at front desk during first shift. Supported inventory management by stocking hotel pantry. Organized and maintained tax files for compliance purposes.

• Oversaw daily operations to guarantee exceptional service delivery and enhance customer satisfaction.
• Established quality assurance protocols to enhance service reliability.
• Assisted teams in completing projects on schedule and within budget. Supported project management efforts by coordinating tasks and resources. Contributed to team success through effective communication and collaboration.

Printed labels for various products, including Bath and Body Works and Speedway items. Operated forklift to load semi-trucks efficiently.

• Ensured the highest quality of food preparation by maintaining optimal grilling temperatures and cooking times.

• Assisted delivery drivers in loading and unloading packages, ensuring timely and accurate deliveries.
• Maintained a high level of organization by sorting packages based on delivery routes.

• Developed and implemented scheduling strategies that optimized staff coverage and improved service times.
• Fostered a positive team environment by promoting collaboration and open communication among staff.

• Maintained organized and well-stocked shelves to enhance customer shopping experience.
• Collaborated with team members to restock items efficiently during peak hours. As well as learning to operate a forklift.

• Executed precise cooking techniques on the grill to deliver high-quality meals while adhering to health and safety standards.
• Managed food portioning and presentation to ensure consistency and quality across all dishes.

• Conducted routine maintenance services, including oil changes, brake inspections, and tire rotations, to enhance vehicle performance and longevity.