Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Branch Operations Manager
Penske Truck Leasing
Auburn, Massachusetts
12.2024 - Current
Managed daily branch operations to ensure efficient service delivery.
Coordinated vehicle maintenance schedules to optimize fleet availability.
Supervised staff training programs to enhance operational performance.
Worked closely with customers to ensure a positive experience.
Provided guidance to local leadership to increase revenue and improve DOP
Branch Service Manager
Penske Truck Leasing
Fitchburg, Massachusetts
10.2022 - 12.2024
Managed daily branch operations to ensure efficient service delivery.
Supervised team members, fostering a collaborative work environment.
Coordinated customer service initiatives to enhance client satisfaction.
Restored positive KPI’s and customer satisfaction to a struggling location.
Regained profitability to the location through training and coaching.
Reduced inventory loss to under one percent.
Fleet Maintenance Supervisor
Penske Truck Leasing
Fitchburg, MA
01.2022 - 10.2022
Supervised fleet maintenance operations to ensure compliance with safety standards.
Coordinated repair schedules to minimize vehicle downtime and optimize productivity.
Managed inventory of parts and supplies for efficient maintenance workflows.
Fleet Technician
Penske Truck Leasing
Fitchburg, Ma
10.2013 - 01.2022
Diagnosed mechanical issues in diesel engines and provided effective solutions.
Performed routine maintenance on trucks to ensure operational efficiency.
Utilized diagnostic tools to troubleshoot electrical and hydraulic systems.
Education
Fleet Diesel Certification - Diesel Technologies
Universal Technical Institute
Norwood, MA
06.2012 - 06.2013
Leominster Center For Technical Education
Leominster, MA
Skills
Operations management
Fleet maintenance
Staff training
Inventory management
Proficient with Microsoft office
Payroll
General human resource knowledge
Customer relations
Conflict resolution
Certification
CDL
OSHA 10
Brake certification
OEM certifications
Exhaust stream management trainer
Accomplishments
2019 ESM diagnostic area winner and national finalist.
2020 ESM diagnostic area winner and national finalist.