Collin Mackersie
Trenton,NJ
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
11
11
years of professional experience
Work History
Host/togo
Applebee's Grill + Bar
Lawrenceville, New Jersey
03.2023 - 05.2024
- Analyzed design specifications and necessary materials to determine project requirements.
- Analyzed and selected vendor products based on required specifications, functionality, delivery and cost.
- Maximized selling with optimal customer service
- Provided a warm welcome to guests to ensure they enjoy their visit
- Contacted relevant stakeholders to resolve project issues and maintain schedules.
- Politely and professionally cleared up misunderstandings with customers if any came up
- Optimized communication with fellow coworkers managers and customers alike
- Provided more support to the company outside of my job role such as serving if needed and running food
Volunteer Cashier
Hamilton aquatics swim team concession
Princeton, New Jersey
11.2013 - 02.2019
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Learned how to count money in my head to give change back to customers
- Learned how to efficiently greet guest and take their payment
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Hamilton High School West
Hamilton Square, NJ06-2024
Associate of Arts - Electrical Engineering
Mercer County Community College
Trenton, NJSkills
- Menu management
- Telephone reception
- Strong interpersonal skills
- Takeout order processing
- A lot of patience
- Learned how to deal with potential distressed customers
- Learned how to be empathetic of other people’s workload
Accomplishments
- 3 years honors high school
- Obtained neighborhood expert for Applebees
- Became designated cashier for concession
- 4.1 gpa in high school
Timeline
Host/togo
Applebee's Grill + Bar
03.2023 - 05.2024
Volunteer Cashier
Hamilton aquatics swim team concession
11.2013 - 02.2019
High School Diploma -
Hamilton High School West
Associate of Arts - Electrical Engineering
Mercer County Community College