Amber Jones
Stoughton,MA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Host/ToGO Specialist/Server
Olive Garden
Stoughton, MA
10.2020 - 10.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Built positive relationships with other front-of-house and kitchen staff.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assigned patrons to suitable tables according to server rotation.
- Accepted payments from guests for dine-in and take-out foods.
- Processed payments from customers using a POS system.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Took reservations over phone and in person.
Education
Business Management
Bridgewater State University
Bridgewater, MASkills
- Server Support
- Team Collaboration
- Menu management
- Reservations Management
- Telephone reception
- POS Software
Affiliations
When I'm not working, I like to teach my son to play sports!
Accomplishments
- High School Varsity Basketball Captain
- Recruited by BSU Women's Basketball Team
Timeline
Host/ToGO Specialist/Server
Olive Garden
10.2020 - 10.2024
Business Management
Bridgewater State University