Reese Perry
Norman
Summary
Dedicated professional with a strong background in customer service and team collaboration. Proven ability to manage high-pressure situations while ensuring guest satisfaction and maintaining effective communication. Ability to communicate with others working, as well as the guest I am taking care of.
Overview
5
5
years of professional experience
Work History
Host, Togo Specialist, Expo, Server, Food Runner
Chili's Restaurant
Muskogee, OK. Norman, OK
03.2021 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere for all patrons.
- Managed reservation system to optimize seating efficiency during peak hours.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Monitored dining area for cleanliness and ambiance, maintaining high standards of presentation.
- Collaborated with kitchen and service staff to coordinate timely food delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cross-trained to handle different restaurant roles, including serving, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
High School Diploma -
Fort Gibson
Fort Gibson, OKBachelor of Science - Biology And Pre-Dental
University of Oklahoma
Norman, OK05.2027
Skills
- POS software
- Server support
- Customer service
- Guest relations
- Customer engagement
- Team collaboration
- Multitasking proficiency
- Effective time management
- Communication skills
Timeline
Host, Togo Specialist, Expo, Server, Food Runner
Chili's Restaurant
03.2021 - Current
High School Diploma -
Fort Gibson
Bachelor of Science - Biology And Pre-Dental
University of Oklahoma