Collin McGriff

• Solved customer challenges by offering relevant products and services.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Listened to customer needs and desires to identify and recommend optimal products.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Improved customer service by projecting friendly and knowledgeable attitude.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Trained and mentored new employees.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.