JAMES ALICEA
Miami,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Teammate
Dick's Sporting Goods, Inc
03.2024 - Current
- Contributed to event marketing, sales and brand promotion.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Striper
Foot Locker
07.2023 - 10.2023
- Helped customers select shoes to fit specific needs.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Opened new shipments and stored footwear in storage room according to size and style.
- Constructed displays of footwear for specific brands or seasonal purposes.
- Suggested additional purchases to customers and directed to store locations.
BOH Team Member
Sergio's Cafe
12.2021 - 11.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Led, trained, and developed culinary team members to meet and exceed restaurant standards
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
Loss Prevention Specialist
Ross Dress For Less
08.2021 - 12.2021
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs
- Provided loss control reporting for prospects and clients
- Built strong partnerships by gaining customer trust for the implementation of viable loss control strategies
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
- Monitored and supervised customers' activities in the store to detect signs of attempted theft
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
FOH Team Member
Sergio's Cafe
08.2020 - 06.2021
- Established a welcoming atmosphere by greeting each guest warmly
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Reset tables between guests by restocking low items and wiping down surfaces
- Helped guests at tables when in need of assistance
- Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business
- I developed positive customer relationships through friendly greetings and excellent service
- Addressed customer needs, responding to specific requests.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05.2025
High School Diploma - undefined
American Senior High School
Hialeah, FL06.2021
Skills
- Upselling and Cross Selling
- Sales Presentations
- Customer Relationship Building
- Shoe sizing protocols
- Effective communication abilities
- Shoe sizing understanding
- Inventory Control
- POS System Operation
Certification
- EMR - Emergency First Responder
- Food Safety Provider
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Teammate
Dick's Sporting Goods, Inc
03.2024 - Current
Striper
Foot Locker
07.2023 - 10.2023
BOH Team Member
Sergio's Cafe
12.2021 - 11.2022
Loss Prevention Specialist
Ross Dress For Less
08.2021 - 12.2021
FOH Team Member
Sergio's Cafe
08.2020 - 06.2021
Associate of Arts - Business Administration
Miami Dade College
High School Diploma - undefined
American Senior High School
- EMR - Emergency First Responder
- Food Safety Provider
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