Collin Reynolds
Davenport,Iowa
Summary
Dynamic and dedicated professional with extensive experience at Cinemark in Davenport, IA. Leveraged strong customer service and organizational skills to enhance guest satisfaction and streamline operations. Demonstrated expertise in cash handling and POS systems. Recognized for a strong work ethic and effective problem-solving abilities, consistently maintaining a clean and welcoming environment.
Overview
4
4
years of professional experience
Work History
Utility Worker
Sodexo Food Service
01.2026 - Current
- Assisted in maintaining cleanliness of floors and bathrooms. Supported team efforts in ensuring sanitary conditions. Contributed to overall facility upkeep through diligent cleaning practices.
- Managed laundry operations, ensuring timely completion of all tasks.
Movie Theater Employee
Cinemark
05.2022 - 12.2025
- Kept clean theater by picking up trash and sweeping floor before each showing.
- Provided exceptional hospitality services to guests, ensuring their satisfaction throughout their visit.
- Controlled access to theater by greeting, directing guests, and tearing tickets.
- Mastered multitasking skills by managing multiple tasks simultaneously during busy times.
- Gained experience in customer service, cash handling and POS systems.
- Trained new employees on policies and procedures for operations of a movie theater.
- Demonstrated excellent organizational abilities by stocking shelves, cleaning the theater and organizing concession items.
- Developed strong communication skills while interacting with customers.
- Utilized strong interpersonal skills to resolve customer inquiries quickly and efficiently.
- Answered phone calls from customers with questions about upcoming movies or showtimes.
- Enforced company rules, regulations and policies related to operations of the movie theater.
- Demonstrated effective problem-solving techniques when dealing with difficult customers or situations.
- Communicated concerns or issues regarding guest conduct or safety violations to management immediately upon occurrence.
- Handled large amounts of money accurately while using POS system.
- Issued refunds, credit or change due to customers via POS system.
- Enforced ratings to keep underage guests from accessing auditoriums with adult content.
- Identified potential safety hazards within facility and addressed them accordingly.
- Monitored auditoriums for picture and sound quality, temperature and guest behavior.
- Inspected ticket stubs to verify purchased tickets before entering theater auditoriums.
- Directed patrons to correct seats and sections.
- Handled customer complaints professionally and resolved issues promptly.
- Cleaned restroom and bar facilities.
- Settled seating disputes and helped solve other customer concerns.
- Maintained order and ensured adherence to safety rules.
- Searched for lost articles and for parents of lost children.
- Paged individuals and guests wanted at box office.
- Assisted patrons by giving directions to points in and outside of facility and providing information about local attractions.
- Sold and collected admission tickets, passed, and facility memberships from patrons at entertainment events.
- Refused admittance to undesirable persons and persons without tickets and passes.
Education
High School Diploma - undefined
Davenport West High School
Davenport, Iowa05-2015
Skills
Excellent customer service
Patience and empathy
Concession management
Scheduling flexibility
Cleanliness maintenance
Strong work ethic
Timeline
Utility Worker
Sodexo Food Service
01.2026 - Current
Movie Theater Employee
Cinemark
05.2022 - 12.2025
High School Diploma - undefined
Davenport West High School