Zakaria Sirad
Saint Cloud,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Utility Worker
Pilgrims Pride JBS
09.2022 - Current
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Assisted in training new hires on company procedures, safety guidelines, and job-specific tasks to ensure a consistent level of service quality across the workforce.
- Reported issues to property manager so effective resolutions could be put into place.
- Safely and effectively handled wide range of cleaning products and solutions.
Customer Service Representative
Fulfillment Distribution Center
10.2019 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Self- accountability and ownership
- Self-motivated
Education
High School Diploma -
Apollo High School
Saint Cloud, MN06-2021
Skills
- Power tool operation
- Equipment operation
- Grounds maintenance
- Heavy equipment operation
- Customer service support
- Excellent customer service skills
- Coaching and mentoring
- Performance improvement
- Strategic thinking
- Influencing others
- Team leadership
- Team player
- Motivation
- Problem resolution
- Workflow planning
- Bilingual
- Work ethic and integrity
- Patience and empathy
- Professional customer service aptitude
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers & information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Able to work in teams or independently
- Critical thinking
- Call center experience
- Computer proficiency
- Microsoft Excel
Languages
Somali
Full Professional
Timeline
Utility Worker
Pilgrims Pride JBS
09.2022 - Current
Customer Service Representative
Fulfillment Distribution Center
10.2019 - 09.2022
High School Diploma -
Apollo High School
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