Collin Schrader
Chippewa Falls,WI
Summary
Dedicated customer service professional recognized for excellent communication skills and a commitment to meeting client needs. Proven leadership abilities as an Eagle Scout, effectively motivating teams to achieve goals. Resourceful problem-solver with a proactive approach to overcoming challenges through inquiry and collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Specialist
Miller-Bradford & Risberg
Eau Claire, Wisconsin
08.2024 - Current
- Helped customers find the parts needed for their equipment.
- Troubleshot issues with customer equipment.
- Worked with the Sales and Service Departments to ensure that proper parts were ordered in a timely manner.
- Arranged and directed the delivery and installation of products and equipment.
- Coordinated shipping arrangements for outbound orders, as needed.
- Document any discrepancies between actual inventory counts versus what was recorded in the system.
- Reviewed catalogs and computer databases to search for and locate the correct parts for customers' equipment according to make, model, and year.
Sales Trainee
Beechwoods Sales and Service
Eau Claire, Wisconsin
03.2022 - 08.2024
- Merchandised at local festivals and Woodman's stores, ensuring product visibility and brand presence.
- Assisted route salesman with order completion and inventory management at various retail outlets.
- Managed product inventory and replenishment at Kwik Trip locations in the Chippewa Valley.
- Covered sales routes during colleagues' vacations or absences, maintaining customer relationships, and meeting sales targets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Listened to customer needs to identify and recommend best products and services.
Sales Professional
Ken Vance Motors Inc
Eau Claire, Wisconsin
08.2021 - 03.2022
- Educated customers on new vehicle inventory, providing detailed information to facilitate informed purchases.
- Facilitated car sales transactions and supported managerial tasks as needed to ensure smooth operations.
- Prepared and processed contracts and order forms for new and existing customers.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend best products and services.
Sales Associate and Cashier
Happy Harry's Bottle Shop
Grand Forks, ND
02.2020 - 05.2021
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assessed customer needs to provide assistance and information on product features.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Store Associate
Simonson Station Stores
Grand Forks, ND
03.2019 - 12.2019
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Organized store by returning merchandise to proper areas and restocked displays.
- Demonstrated excellent customer service skills at all times.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Performed daily opening and closing procedures for store operation.
Assistant Cook
L.E. Phillips Scout Reservation
Eau Claire, Wisconsin
07.2018 - 08.2018
- Supervised kitchen staff, and assisted with food preparation and cooking.
- Managed inventory by receiving deliveries, and conducting regular inventory checks.
- Followed instructions from supervisors regarding menu changes or special orders.
- Prepared ingredients for daily menu items under head chef's guidance.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
Delivery Driver
Toppers Pizza
Chippewa Falls, Wisconsin
05.2018 - 07.2018
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Lumber Yard Associate
Lumber Mart
Grand Forks, ND
10.2017 - 03.2018
- Assisted customers in locating products within the lumber yard.
- Operated a forklift to restock lumber and unload delivery trucks.
- Secured items in truck by strapping over protective padding.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used jig, circular and table saws to cut lumber to requested sizes to fulfill customer requests.
First Year Camper Director
L.E. Phillips Scout Reservation
Eau Claire, Wisconsin
06.2017 - 08.2017
- trained, supervised, evaluated and mentored staff members.
- Created lesson plans to ensure all requirements were met.
Warehouse Associate
L.E. Phillips Scout Reservation
Chippewa Falls, Wisconsin
01.2016 - 07.2016
- Assisted customers with loading purchased items into their vehicles.
- Managed inventory by stocking the sales floor and unloading incoming shipments.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Summer Camp Counselor
L.E. Phillips Scout Reservation
Eau Claire, Wisconsin
06.2015 - 08.2015
- Organized the Order of the Arrow elections and supervised the ceremony setup.
- Taught merit badges, including first aid and cooking, to campers.
- I completed other tasks assigned to me by my directors.
- Organized games and sports activities to keep campers entertained.
- Ensured that all rules were followed at the camp grounds.
- Managed check-in and check-out processes, ensuring a smooth transition for campers and parents.
Summer Camp Counselor
L.E. Phillips Scout Reservation
Eau Claire, Wisconsin
06.2014 - 08.2014
- Instructed campers in outdoor skills, such as camping and cooking, as part of merit badge programs.
- I completed other tasks assigned to me by my directors.
- Organized games and sports activities to keep campers entertained.
- Ensured that all rules were followed at the camp grounds.
- Managed check-in and check-out processes, ensuring a smooth transition for campers and parents.
Summer Camp Counselor
L.E. Phillips Scout Reservation
Eau Claire, Wisconsin
06.2013 - 08.2013
- Taught basic scout skills to first-time campers, including knot tying and basic first aid.
- I completed other tasks assigned to me by my directors.
- Organized games and sports activities to keep campers entertained.
- Ensured that all rules were followed at the camp grounds.
- Managed check-in and check-out processes, ensuring a smooth transition for campers and parents.
Education
Bachelor of Arts - General Studies
University of North Dakota
Grand Forks12.2021
Skills
- Communications
- Cleanliness
- Sales
- Parts ordering
- Leadership
- Customer service
- Boy Scouts
- First Aid
- Microsoft Excel
- Inventory management
- Parts identification
- Sales support
- Data entry
- Microsoft Word
- Management
- Problem solving
- Effective communication
- Quality Control
- Operations
Languages
English
Accomplishments
- Eagle Scout 2013
- Vigil Honor 2013
Affiliations
- Lodge Chief 2014 and 2015
- Section Vice Chief 2016
Certification
- IBM Data Analytics
References
References available upon request.
Timeline
Parts Specialist
Miller-Bradford & Risberg
08.2024 - Current
Sales Trainee
Beechwoods Sales and Service
03.2022 - 08.2024
Sales Professional
Ken Vance Motors Inc
08.2021 - 03.2022
Sales Associate and Cashier
Happy Harry's Bottle Shop
02.2020 - 05.2021
Store Associate
Simonson Station Stores
03.2019 - 12.2019
Assistant Cook
L.E. Phillips Scout Reservation
07.2018 - 08.2018
Delivery Driver
Toppers Pizza
05.2018 - 07.2018
Lumber Yard Associate
Lumber Mart
10.2017 - 03.2018
First Year Camper Director
L.E. Phillips Scout Reservation
06.2017 - 08.2017
Warehouse Associate
L.E. Phillips Scout Reservation
01.2016 - 07.2016
Summer Camp Counselor
L.E. Phillips Scout Reservation
06.2015 - 08.2015
Summer Camp Counselor
L.E. Phillips Scout Reservation
06.2014 - 08.2014
Summer Camp Counselor
L.E. Phillips Scout Reservation
06.2013 - 08.2013
Bachelor of Arts - General Studies
University of North Dakota
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