Collin Timms
Olympia
Summary
People first professional with a background spanning team leadership, operations, technical support, and customer facing roles. Known for building trust quickly, developing those around me, and getting things done. Whether that means running a store, managing a team, or fixing a complex problem on the fly.
Overview
8
8
years of professional experience
Work History
Sales and Marketing Associate
The Phone Guys
Lacey
04.2026 - Current
- Assisted customers with phones, consoles, and accessories
- Processed sales and explained pricing/financing
- Promoted products via social media and handled inquiries
- Averaged 30,000$ in gross sales per month
Repair Technician
Zebra Computer Repair & Networking
Centralia
02.2024 - 12.2025
- Diagnosed and repaired hardware/software issues on desktops, laptops, and servers
- Installed, configured, and troubleshot wired and wireless networks
- Provided on-site and remote technical support; performed system upgrades, data backup & recovery, and malware removal
Product Expert
Intuit TurboTax Live
Remote - Washington State
07.2023 - 04.2025
- Delivered high-quality customer support during peak tax seasons for a high-volume platform
- Provided light tax guidance and resolved technical and usability issues efficiently
- Maintained compliance with internal policies and IRS regulations while ensuring a seamless user experience
Store Manager
Metro by T-Mobile (Authorized Dealer)
Olympia
03.2021 - 06.2023
- Drove a 15% increase in monthly revenue through data-driven inventory management and promotional strategies
- Led and developed a team of 5, improving overall store efficiency through targeted training
- Managed inventory, device orders, and accessories using internal platforms while analyzing sales trends
Director's Assistant
Family Education & Support Services
Olympia
08.2020 - 04.2021
- Reduced record retrieval times by 30% by streamlining digital and physical record management systems
- Coordinated community events for up to 200 attendees, ensuring timely communication and logistics
- Maintained relationships with families and local organizations to foster effective community engagement
Automotive Audio Installer
Soundwaves
Olympia
02.2018 - 09.2020
- Installed and repaired car audio systems, GPS units, and backup cameras with seamless vehicle electronics integration
- Improved connection reliability by 25% through professional-grade soldering and wiring techniques
- Trained junior technicians in installation standards, enhancing team productivity
Education
Associates Degree - Business Administration
South Puget Sound Community College
Tumwater, WA06-2026
High School Diploma -
Lake Elsinore High School
Lake Elsinore, CA01-2019
Skills
- Digital marketing
- Social media marketing
- Email marketing
- Content creation
- Lead generation
- Digital advertising
- Market analysis
- Sales analytics
- Customer engagement
- Project coordination
- Time management
- Organizational skills
- Brand development
- Linux
- MacOS
- Windows
- AI tools
- Customer service
Volunteer Experience
- Family Education & Support Services, Tumwater, WA, 2020
- Animal Friends of the Valley, Lake Elsinore, CA, 2017, Volunteered at local animal shelter.
- Community Youth Services, Olympia, WA, 2025, Partnered with local youth homeless shelter.
Timeline
Sales and Marketing Associate
The Phone Guys
04.2026 - Current
Repair Technician
Zebra Computer Repair & Networking
02.2024 - 12.2025
Product Expert
Intuit TurboTax Live
07.2023 - 04.2025
Store Manager
Metro by T-Mobile (Authorized Dealer)
03.2021 - 06.2023
Director's Assistant
Family Education & Support Services
08.2020 - 04.2021
Automotive Audio Installer
Soundwaves
02.2018 - 09.2020
Associates Degree - Business Administration
South Puget Sound Community College
High School Diploma -
Lake Elsinore High School