Collin Walsh
Tooele,Utah
Summary
Motivated IT professional transitioning into tech with a strong foundation in customer service, problem-solving, and technical troubleshooting. Currently a Customer Engagement Manager at Petco, leveraging leadership and communication skills. Passionate about system administration, networking, and IT support, with hands-on experience in troubleshooting and hardware maintenance. Actively pursuing certifications to grow in the field.
Experienced in leading teams to enhance operational efficiency and customer service within fast-paced environments. Demonstrated ability to troubleshoot and manage point-of-sale systems, ensuring seamless daily operations while training staff on company protocols. Proven track record in organizing digital and physical file systems to improve security and access, alongside effective communication with stakeholders for logistical coordination. Skills in project management and resource allocation have been applied to optimize workflows and meet project deadlines.
Seasoned Customer Engagement Manager with substantial experience in devising and implementing customer engagement strategies. Demonstrated skills in managing cross-functional teams, boosting customer satisfaction levels and fostering customer loyalty. Previously led initiatives resulting in improved customer interaction, streamlined processes, and enhanced business outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Engagement Manager
Petco
Tooele, Utah
12.2023 - Current
- Lead a small team to ensure excellent customer service and operational efficiency in a fast-paced retail environment.
- Troubleshoot and manage point-of-sale (POS) systems, registers, and inventory software, ensuring smooth daily operations.
- Train and mentor employees on company processes, enhancing team performance and productivity.
- Utilize data-driven decision-making to improve customer engagement strategies and sales.
- Adapt quickly to new technologies and internal software systems to optimize workflow and customer satisfaction.
Exhibit Project designer
Local Artist
Highland, UT
01.2023 - 12.2023
- Managed and organized digital and physical file systems for streamlined access and enhanced security.
- Communicated effectively with various stakeholders to coordinate logistics and planning.
- Transported and set up technical equipment, gaining experience in hardware handling and event setup.
- Designed and implemented innovative exhibit layouts that enhanced visitor engagement and highlighted featured artworks effectively.
- Coordinated the logistics and installation of exhibits, ensuring timely completion and adherence to design specifications.
- Developed comprehensive project timelines and budgets, optimizing resource allocation to meet project goals efficiently.
- Conducted post-exhibit evaluations to gather feedback, driving continuous improvement in future exhibition designs and processes.
Waiter
Jinya
Murray, UT
08.2022 - 03.2023
- Delivered high-quality customer service while managing multiple tasks in a high-pressure environment.
- Adapted to new technologies such as POS (point of sale) systems and automated order management.
- Participated in ongoing training to enhance problem-solving and critical-thinking skills.
Exhibit Designer
Thanksgiving Point
Lehi, UT
03.2014 - 05.2020
- Provided technical support for audio-visual equipment and display systems, troubleshooting issues in real time.
- Designed and managed exhibit displays, ensuring their proper setup and functionality.
- Coordinated with vendors and IT teams to ensure the timely delivery and installation of digital and interactive exhibits.
Freelance Work
- Provided IT support for personal and small business systems, handling troubleshooting, software setup, and network configuration.
- Assisted with system performance, malware removal, and data backup.
Education
Bachelor of Science (B.S.) - psychology and business
Excelsior College
Sugarhouse, UTSkills
- Windows
- Linux
- IT Support
- Troubleshooting
- Hardware Maintenance
- Remote Support
- Microsoft Office
- Virtualization
- Password Management
- Basic Cybersecurity Protocols
- Problem-Solving
- Critical Thinking
- Customer Service
- Communication
- Team Collaboration
- Leadership
- Adaptability
- Attention to Detail
- Time Management
- Organization
- Customer service
- Team leadership
- Point-of-sale (POS) systems
- Inventory management
- Conflict resolution
- Resource allocation
- Project management
Certification
Linux Redhat RHCSA certification
Timeline
Customer Engagement Manager
Petco
12.2023 - Current
Exhibit Project designer
Local Artist
01.2023 - 12.2023
Waiter
Jinya
08.2022 - 03.2023
Exhibit Designer
Thanksgiving Point
03.2014 - 05.2020
Freelance Work
Bachelor of Science (B.S.) - psychology and business
Excelsior College