Dedicated Direct Support Professional with expertise in client support, behavior redirection, and compassionate caregiving. Committed to enhancing client independence and quality of life through individualized care plans and effective communication. Self disciplined, Fast learner, willing and able to help those who have a hard time helping themselves. I am meant to be there for others.
Overview
15
15
years of professional experience
Work History
Direct Support Professional/Designated Coordinator
Rural Living Environments
Babbitt, MN
03.2021 - Current
Provided personalized support to individuals with disabilities in daily living activities.
Assisted clients in developing and achieving personal goals through tailored care plans.
Facilitated communication between clients, families, and interdisciplinary teams for comprehensive care.
Implemented behavior management strategies to enhance client engagement and independence.
Mentored new staff on best practices in direct support and client interaction techniques.
Developed training materials to improve staff knowledge of disability services and client needs.
Streamlined documentation processes to ensure compliance with regulatory standards and funding requirements.
Coordinated recreational activities promoting socialization and skill development among clients.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Transported clients to medical and dental appointments to provide support.
Monitored progress and documented patient health status changes to keep care team updated.
Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Established strong relationships with local community resources to connect clients with additional supports as needed.
Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
Organized and participated in recreational activities, contributing to vibrant community life for residents.
Monitored and reported changes in clients' health and well-being, enabling timely interventions.
Advocated for clients' needs and rights in various settings, enhancing their quality of life.
Direct Support Professional
Rural Living Environments
Babbitt, MN
03.2019 - 01.2020
Facilitated daily living activities to promote independence and enhance quality of life for individuals.
Developed individualized care plans tailored to specific needs and preferences of clients.
Coordinated with multidisciplinary teams to ensure holistic support and effective service delivery.
Monitored client progress, documenting changes in behavior and health to inform care adjustments.
Implemented recreational activities that fostered social engagement and skill development among clients.
Advocated for clients' needs, ensuring access to resources and community services essential for well-being.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Assisted disabled clients to support independence and well-being.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Sales Associate
Shopko
Ely, MN
01.2017 - 03.2019
Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Trained new staff on sales techniques and operational procedures, fostering team efficiency.
Implemented visual merchandising strategies, optimizing product displays to drive sales.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Plumbing Service
Randall Mechanical
Tampa, Florida
01.2016 - 01.2017
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Plumbing Utilities Technician
Martin County Utilities
Stuart, Florida
01.2015 - 01.2016
Operated and maintained utility equipment to ensure optimal performance and compliance with safety standards.
Conducted routine inspections of water systems to identify issues and recommend timely repairs.
Assisted in the installation of new utility lines, collaborating effectively with team members for efficient execution.
Monitored water quality parameters, documenting findings for regulatory compliance and operational improvements.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Warehouse Manager
Wallace Automotive
Stuart, Florida
01.2013 - 01.2015
Oversaw daily warehouse operations to ensure efficient inventory management and order fulfillment.
Implemented safety protocols, enhancing compliance and reducing workplace incidents.
Coordinated shipping schedules to optimize delivery timelines and minimize delays.
Working with Hyundai, Ford, Lincoln mercury, Volvo and Mazda.
Self disciplined and worked Solo as the only warehouse employee
Managed inventory control systems for accurate tracking of stock levels and product availability.
Forklift operator
Plumbing Service
Farmer and Irwin
West Palm Beach, FL
01.2011 - 01.2013
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Gained experienced that's helped me with future needs in personal life.
Education
High School Diploma -
Martin County High
Stuart, Florida
06-2010
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Medication administration
Client documentation
Housekeeping tasks
Decision-making support
Health and safety requirements
Relationship building
Fast Learning
Great Customer Service
Timeline
Direct Support Professional/Designated Coordinator
Direct Support Manager/Direct Support Professional at RHA Health Services/Growth HorizonDirect Support Manager/Direct Support Professional at RHA Health Services/Growth Horizon
Shift Coordinator/Direct Support Professional at Heritage Christian ServicesShift Coordinator/Direct Support Professional at Heritage Christian Services