Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Kirkland

Rochester,NY

Summary

Detail-oriented healthcare professional with 4+ years of experience supporting clinical operations, managing electronic documentation, and working directly with patients in regulated healthcare settings. Proven ability to handle confidential patient information, coordinate schedules, and communicate effectively with patients, families, and interdisciplinary teams. Seeking an administrative or clinical support role within a hospital or healthcare environment.

Overview

5
5
years of professional experience

Work History

Shift Coordinator/Direct Support Professional

Heritage Christian Services
Rochester, NY
05.2024 - Current
  • Coordinated staffing coverage and served as on-site lead for shift operations
    • Provided guidance and support to staff to ensure smooth daily operations
    • Documented care activities, medications, and incidents using electronic systems (Therap)
    • Supported individuals in residential healthcare settings while following care plans and safety protocols

Direct Support Professional/Assistant Residential Manager

Lifetime Assistance Inc.
Rochester, NY
04.2021 - 05.2025
  • Supported individuals with developmental disabilities in daily tasks, medication, and social activities
  • Facilitated medical appointments, community outings, and household responsibilities
  • Supported individuals with behavioral health diagnoses, using consistent routines and behavior intervention strategies to promote emotional regulation

Direct Support Professional

Office for People with Developmental Disabilities
Rochester, NY
12.2023 - 06.2024
  • Provided patient support in state-regulated healthcare settings
  • Maintained electronic documentation and incident reporting
  • Followed safety, behavioral, and medical protocols

Education

Associate of Science - Health Studies

Monroe Community College
Rochester, NY
08.2025

High School Diploma -

Integrated Arts and Technology High School
Rochester, NY
06.2018

Skills

  • Electronic Health Records (EHR), eMAR, Therap
    Patient Information Management & HIPAA Compliance
    Documentation, Data Entry & Reporting Accuracy
    Scheduling, Shift Coordination & Administrative Support
    Patient-Centered Communication
    Professional De-escalation & Situation Awareness
    Team Coordination & Collaboration
    Time Management & Organization
  • Patient safety protocols

Timeline

Shift Coordinator/Direct Support Professional

Heritage Christian Services
05.2024 - Current

Direct Support Professional

Office for People with Developmental Disabilities
12.2023 - 06.2024

Direct Support Professional/Assistant Residential Manager

Lifetime Assistance Inc.
04.2021 - 05.2025

Associate of Science - Health Studies

Monroe Community College

High School Diploma -

Integrated Arts and Technology High School
Faith Kirkland