Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management.
Overview
14
14
years of professional experience
Work History
Chamber of Commerce President
Greater Lava Hot Springs Chamber of Commerce
Lava Hot Springs, ID
01.2022 - Current
Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
Developed policies, procedures, and short-term and long-term goals for the organization.
Represented the organization at community events and public forums to promote its mission.
Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
Analyzed data from surveys to identify areas for improvement in organizational operations.
Provided leadership and guidance on budgeting decisions to maximize resources available.
Monitored legislative changes that could affect the organization's operations or funding sources.
Resolved conflicts between staff members by listening attentively and providing constructive feedback.
Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
Determined performance goals and offered tactics for achieving milestones.
Owner
Bristol Park Historic Cabins
Lava Hot Springs, Idaho
05.2013 - Current
Managed daily operations of business, including hiring and training staff.
Developed strategic plans to increase profitability and efficiency.
Identified new opportunities for growth, expansion, and diversification.
Manager Director
Lava Zipline
Lava Hot Springs, Idaho
06.2012 - Current
Developed and implemented strategies to increase sales revenue.
Created and maintained relationships with participating organizations.
Coordinated the hiring process for new staff members.
Responsible for training new staff members.
Ensured compliance with all applicable regulations and laws.
Analyzed customer feedback data to identify opportunities for growth.
Motivated employees by providing positive reinforcement for their accomplishments.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Maintained and replaced hardware and safety equipment.
Event Coordinator
City of Lava Hot Springs
Lava Hot Springs, ID
08.2022 - 04.2023
Developed event themes and concepts to ensure successful execution of events.
Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
Coordinated with internal teams to ensure timely delivery of products and services for events.
Chamber of Commerce Vice President
Greater Lava Hot Springs Chamber of Commerce
Lava Hot Springs, Idaho
01.2021 - 01.2022
Developed and executed strategic plans to support the vision of the organization.
Formulated policies that improved operational efficiency and productivity.
Directed business development initiatives, including acquisitions and joint venture agreements.
Chamber of Commerce Treasurer
Greater Lava Hot Springs Chamber of Commerce
Lava Hot Springs, Idaho
01.2020 - 01.2021
Monitored and maintained financial records, including budgets, investments, and expenditures.
Developed and implemented policies to ensure responsible fiscal management.
Prepared monthly bank reconciliations and general ledger entries.