Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Colombia Estrada

Tomball,TX

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Outgoing Customer Service Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

6
6
years of professional experience

Work History

Customer Service Supervisor

Kroger
03.2018 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Kept up-to-date on changes in relevant regulations or industry best practices, applying this knowledge appropriately within the scope of bookkeeping responsibilities.

Education

High School Diploma -

Los Angeles Senior High School
Los Angeles, CA
09.2000

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Training and mentoring
  • New Hire Training
  • Employee Scheduling
  • spanish translation

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Supervisor

Kroger
03.2018 - Current

High School Diploma -

Los Angeles Senior High School

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Colombia Estrada