Colorado Corona
Pahrump,NV
Summary
Proven ability to adapt and overcome any setbacks, or new surroundings while continuously evaluating safety and mission completion. Able to approach and actively apply a plan of action while approaching or recognizing current and/or upcoming difficulties or temporary pauses in plans of operation.
Overview
3
3
years of professional experience
Work History
Level A Field Technician
Velocity Vehicle Group
11.2023 - Current
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for employees.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Installed and configured operating systems and applications.
Lead Field Technician
W.W. Williams
10.2022 - 11.2023
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Configured systems according to prescribed software and hardware frameworks.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Lead Technician
WIN Distrubution
07.2021 - 10.2022
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
Education
High School Diploma -
Fortuna High School
Fortuna, California06.2015
Skills
- Desktop Technical Support
- Email and Phone Etiquette
- Software Troubleshooting Abilities
- iOS Understanding
- Windows OS proficiency
- VPN Configuration and Support
Timeline
Level A Field Technician
Velocity Vehicle Group
11.2023 - Current
Lead Field Technician
W.W. Williams
10.2022 - 11.2023
Lead Technician
WIN Distrubution
07.2021 - 10.2022
High School Diploma -
Fortuna High School
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