Colson Pallo
Palmyra,NY
Summary
Dynamic Wildlife Technician with proven expertise in customer service and upselling for Frogger Wildlife Consultants. Skilled in troubleshooting and workflow optimization, I enhance client satisfaction through effective communication and problem-solving. Recognized for maintaining high standards in equipment functionality and fostering team collaboration to achieve successful outcomes.
Overview
20
20
years of professional experience
Work History
Wildlife Technician
Frogger Wildlife Consultants
03.2006 - Current
- Performed regular equipment maintenance, ensuring optimal functionality and accuracy in trapping efforts.
- Upsold jobs to further better end results improving customer satisfaction with final products.
- Worked with customers to ensure desired end results.
- Trouble shot many various situations to eliminate/prevent wildlife entry/re-entry into households.
- Worked directly with customers to schedule appointments, and maintained clear communication throughout the process.
Host
Longhorn Steakhouse
07.2025 - Current
- Greeted and seated guests, optimizing flow for efficient table turnover.
- Managed reservation system, ensuring accuracy in bookings and minimizing wait times.
- Collaborated with kitchen staff to synchronize food delivery and guest service.
- Handled guest inquiries and complaints, providing prompt resolutions to enhance satisfaction.
- Trained new hosts on seating protocols and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Line Cook
Longhorn Steakhouse
02.2025 - Current
- Prepared menu items according to standards and presentation guidelines.
- Maintained kitchen cleanliness and adhered to food safety standards consistently.
- Operated kitchen equipment efficiently, ensuring proper maintenance and usage.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Supported training of new staff in kitchen procedures and food preparation techniques.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Warehouse Worker
CountryMax
03.2022 - 03.2024
- Loaded customers orders into their vehicles for them.
- Assisted in receiving, sorting, and storing incoming inventory.
- Maintained cleanliness and organization of warehouse space.
- Followed safety protocols to ensure a secure working environment.
- Worked with customers to ensure they got the end result they were searching for.
- Conducted regular inventory checks to support stock accuracy.
- Packaged products for shipment according to company standards.
- Consistently lifted materials weighing as much as 85 pounds.
Education
High School Diploma -
Palmyra Macedon
Palmyra, NY06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Staff coordination
- Up-selling techniques
- Sales strategies
- Workflow optimization
- Customer service expertise
- Interactive communication skills
Timeline
Host
Longhorn Steakhouse
07.2025 - Current
Line Cook
Longhorn Steakhouse
02.2025 - Current
Warehouse Worker
CountryMax
03.2022 - 03.2024
Wildlife Technician
Frogger Wildlife Consultants
03.2006 - Current
High School Diploma -
Palmyra Macedon