Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Long

Philadelphia,Pennsylvania

Summary

Trustworthy individual offering over ten years working as qualified pest-control Technician in extermination. Focused and enthusiastic promoting exceptional skill in diagnosing issues and giving a quality service. Broad knowledge of integrated pest management, always formal and polite. Motivated computer science student seeking internship in web development to gain hands-on experience. Outgoing and friendly with a strong drive to succeed. Recently moved from Connecticut to Pennsylvania and seeking to learn and grow in a new industry.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Wildlife Technician

Long Gone Wildlife
Philadelphia, PA
04.2023 - Current
  • Owning and operating my own solo business.
  • Captured wildelife from private and commerical properties to exterminate or relocate.
  • Facilitated preventive programs to control spread of wildlife diseases.
  • Identified potential conflicts between humans and wildlife and proposed solutions.
  • I explained environmental laws to customers and other companies to bolster understanding and knowledge.
  • Maintained a clean work environment including equipment used for capturing wild animals.

Specialist Team Lead

Fox Pest Control
Berlin, CT
09.2021 - 08.2024
  • Supplies other technicians with product on order pick up days.
  • Leads the stockroom team through the process of making a productive work environment.
  • Keeping a clean and organized shop.
  • Supervising others on good work habits.
  • Teaching and providing informational guides for everyday use.
  • Assisting with teammates' questions and concerns and performing routine check-ins.
  • Providing corrective and preventative services to clients.

Technician

Yale Pest Elimination
Ansonia, CT
10.2014 - 09.2021
  • Supplied production data to field operators, technicians, supervisors.
  • Prepared operational reports and provided information to office staff.
  • Recommended corrective and preventative actions to boost product reliability.
  • Organized, scheduled and assigned production work across team members for task balance.
  • Drove team performance through effective training, coaching and motivation of line employees.
  • Managed quality control and maintained a high level of customer satisfaction.
  • Installed and maintained systems for client facilities and regular customers.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.

Customer Service Specialist

CVS
Bridgeport, CT
05.2013 - 05.2014
  • Replenished inventory with focus on addressing customer needs.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Ready merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Bent, lifted, opened, and moved all types of products weighing up to 90 pounds.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at the conclusion of jobs.

Customer Service Specialist

Always Consignment
Milford, CT
01.2011 - 02.2012
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Handling customer complaints promptly and effectively.
  • Assisted in training and motivating new employees.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Construction Assistant

John Payson Home Improvement
Bridgeport, CT
06.2008 - 09.2009
  • Conducted in-home consultations with clients to assess needs and develop solutions that fit their budget.
  • Painted interior and exterior walls, selecting appropriate paints for varying conditions.
  • Installed hardwood, laminate, tile and carpet flooring products.
  • Remodeled and upgraded bathrooms, kitchens, basements and living areas.
  • Cleaned or prepared construction sites to eliminate hazards.

Education

Associate of Science - Information Technology

Community College of Philadelphia
Philadelphia, PA

Some College (No Degree) - Computer And Information Sciences

Uconn
Online

High School Diploma -

Bunnell High School
Stratford, CT
06.2010

Some College (No Degree) - General Studies

Housatonic Community College
Bridgeport, CT

Skills

  • Customer Service
  • Customer relations
  • Sales expertise
  • Technologically savvy
  • Problem-solving abilities
  • Route management
  • Courteous demeanor
  • Credit card payment processing
  • Problem solving
  • Team leadership

Certification

  • Commercial Operators license
  • Nuisance Wildlife Control Operator certified
  • Sentricon installation certification
  • Guard card

Timeline

Wildlife Technician

Long Gone Wildlife
04.2023 - Current

Specialist Team Lead

Fox Pest Control
09.2021 - 08.2024

Technician

Yale Pest Elimination
10.2014 - 09.2021

Customer Service Specialist

CVS
05.2013 - 05.2014

Customer Service Specialist

Always Consignment
01.2011 - 02.2012

Construction Assistant

John Payson Home Improvement
06.2008 - 09.2009

Associate of Science - Information Technology

Community College of Philadelphia

Some College (No Degree) - Computer And Information Sciences

Uconn

High School Diploma -

Bunnell High School

Some College (No Degree) - General Studies

Housatonic Community College

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