Colt Eubank
Eugene
Summary
Dynamic Fiber Optic Installation Specialist with a proven track record in customer relationship management and team leadership. Known for leveraging diagnostic tools to troubleshoot issues efficiently, contributing to high customer satisfaction and project success.
Overview
20
20
years of professional experience
Work History
Senior Fiber Optic Installation and Service Techni
Hunter Communications
Eugene
07.2023 - Current
- Installed, upgraded, and maintained fiber optic internet and phone services for residential and business customers.
- Executed connections for CAT cables and GPON/XGS-PON fiber deployments to ensure seamless service for customers.
- Utilized fiber meters and OTDR to diagnose issues promptly and verify resolutions.
- Earned recognition as 'white glove service call technician' by effectively resolving complex customer needs and delivering exceptional service.
- Identified and addressed customer requirements promptly to improve satisfaction and foster loyalty.
Fiber Optic Technician
Lane Fi
Eugene
09.2020 - 06.2023
- Executed installation and testing of fiber optic cables in residential and commercial settings to ensure reliable service.
- Installed, terminated, spliced and tested fiber optic cables.
- Conducted troubleshooting of fiber optic systems to identify and resolve performance issues, ensuring optimal performance.
- Executed operation of fusion splicing equipment to ensure precise fiber connections. equipment to connect fiber strands accurately.
- Employed diagnostic tools to evaluate fiber optic system integrity and identify issues promptly.
- Inspected and tested fiber optics equipment to ensure peak operational performance. fiber optics equipment to ensure optimal performance.
- Responded to customer inquiries regarding service installation and maintenance processes.
- Installed Fiber optic internet services to residential homes in and around the Lorane Hwy area right outside of Eugene city limits. Collected utility pole data points, including pole heights and classifications, to prepare engineering sheets for approval. taught myself how to use a fiber lasher and used that knowledge to lead a small team to construct all but one road of lane fi's FTTH network. created and maintained good working relationships with residents in current and future areas to minimize any negative issues/problems that may arise.
- Ensured that safety standards were met during installation processes.
Combat Engineer 12B
United States Government
Fort Riley North
01.2010 - 05.2013
- Executed route clearance operations, ensuring safe transit for personnel and equipment through hostile areas.
- Conducted route reconnaissance operations to detect potential hazards or obstacles in the path of advancing forces.
- Designed and enhanced battlefield obstacles to effectively hinder enemy movement and disrupt operations. Destroyed enemy-built obstacles in and around battlefield. Used explosives to disable airfields, bridges, roads, train tracks, etc. to disrupt and/or stop enemy troop movement and/or effectiveness in the battle space. Operated and maintained a Bradley fighting vehicle for my company commander in which i also acted as his tank gunner and earned the highest score in my company out of approx. 20+ other Bradley gunners. Earned an Army Commendation Medal for the milestone. Coordinated and procured plots of land and various types of ammunition and explosives for company field problems.
- Planned and executed field operations under varying environmental conditions.
- Reviewed blueprints prior to beginning a construction project to ensure accuracy of design specifications.
- Provided technical guidance on the use of weapons systems during combat operations.
- Built fortifications including bunkers and foxholes to provide protection from enemy fire.
- Developed plans for bridge crossings over rivers and streams while ensuring safety measures were followed.
- Directed teams of engineers in building temporary shelters, providing crucial protection and support for troops in combat zones.
Sales and Service
Les Schwab Tires
Springfield
02.2007 - 01.2010
- Sold, installed, and repaired car, light truck, and semi tires while providing world class customer service to every customer for every interaction. Answered phones, took customer payments on credit accounts over phone, quoted brake jobs, front end work with and without alignments for various makes and models. Ordered parts from other Les Schwab stores as well as through 3rd party businesses to ensure customer got specific, sometimes custom-made parts.
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.
- Identified and addressed customer needs promptly to improve service quality.
- Addressed customer questions and requests to boost overall satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Elmira High School
Elmira, OR06-2006
Some College (No Degree) - Computer Simulation And Game Design
Lane Community College
Eugene, ORSome College (No Degree) - General Automotive Repair
Universal Technical Institute
SacromentoSkills
- Fiber optics installation
- Fusion splicing
- GPON deployment
- Network diagnostics
- System troubleshooting
- Equipment maintenance
- Safety compliance
- Technical documentation
- Troubleshooting
- Problem solving
- Critical thinking
- Computer skills
- Microsoft office
- Verbal communication
- Written communication
- Team collaboration
- Effective communication
Timeline
Senior Fiber Optic Installation and Service Techni
Hunter Communications
07.2023 - Current
Fiber Optic Technician
Lane Fi
09.2020 - 06.2023
Combat Engineer 12B
United States Government
01.2010 - 05.2013
Sales and Service
Les Schwab Tires
02.2007 - 01.2010
High School Diploma -
Elmira High School
Some College (No Degree) - Computer Simulation And Game Design
Lane Community College
Some College (No Degree) - General Automotive Repair
Universal Technical Institute