Colt Jamnik
Gillette,WY
Summary
Resourceful Business Technical Support Lead known for high reliability and efficient task completion. Possess skills in technical problem-solving, customer relationship management, and workflow optimization. Excel in communication, teamwork, and adaptability, ensuring smooth technical operations and superior support services.
Overview
11
11
years of professional experience
Work History
Technical Support Lead - Business
Visionary Broadband
Gillette, WY
03.2021 - Current
- Provided technical assistance to customers via phone and email, resolving issues related to internet connectivity, device setup, and email.
- Analyzed network data and coordinated with other technical teams to implement fixes and improve service quality.
- Tracked support requests and provided regular status updates to customers and management.
- Utilized troubleshooting tools and internal software, I diagnose and resolve technical issues efficiently.
- Worked with high-priority customers to ensure their issues are addressed with urgency.
- As a team lead, I assist with credit requests from major carriers and handle dispute tickets for service issues from displeased customers.
- Assisted with the hiring process and handled disciplinary actions when necessary.
- Monitored the performance of all team members, providing feedback and coaching as needed.
Wireless Sales - Business Ambassador
Cellular Plus - Verizon
Gillette, WY
03.2018 - 03.2021
- Provided exceptional customer service and technical support, resolving issues, and assisting customers with their technology needs.
- Participated in numerous leadership training sessions to enhance my management and sales skills.
- Ensured the cleanliness and organization of the store, maintained a welcoming environment, and handled sensitive information with discretion, adhering to privacy and security protocols.
- Collaborated with team members to achieve sales targets through effective team selling strategies, managed store security by overseeing the closing procedures, and ensuring the store was securely locked.
- Facilitated the transition of client accounts to business-level service agreements, offering tools and support to help clients expand and sustain their operations.
Full-Time Apprentice
Advanced Heating & AC
Cody, WY
04.2017 - 03.2021
- Gained valuable experience working on both commercial and residential jobs.
- Working alongside a team of three, I typically worked 10-12 hour shifts per day, dedicating myself to completing projects to the highest standard.
- Learned the importance of teamwork, communication, and attention to detail in completing successful projects.
- Responsible for assisting with various tasks, including installation, maintenance, and repair of HVAC systems.
Senior Sandwich Artist
Subway
Cody, WY
03.2014 - 03.2017
- Greeted customers, answered questions, and provided information on products.
- Cleaned and maintained the sandwich station area throughout shift.
- Performed opening closing duties such as setting up stations stocking ingredients prepping foods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School - Computer Applications, Hathaway Classes
Cody High School
Cody, WyomingSkills
- Escalation management
- Customer Support
- Policy Development
- Documentation abilities
- Problem Solving
- Adaptability
- Strong Communication
- Technical Troubleshooting
References
References available upon request.
Timeline
Technical Support Lead - Business
Visionary Broadband
03.2021 - Current
Wireless Sales - Business Ambassador
Cellular Plus - Verizon
03.2018 - 03.2021
Full-Time Apprentice
Advanced Heating & AC
04.2017 - 03.2021
Senior Sandwich Artist
Subway
03.2014 - 03.2017
High School - Computer Applications, Hathaway Classes
Cody High School
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