Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colten Coe

Waco,TX

Summary


Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Metals2 Go
02.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Tile Setter Helper

Hernandez Tile
07.2022 - 02.2023
  • Increased customer satisfaction by maintaining a clean and organized workspace during projects.
  • Finalized installations with sealing agents and smooth lines of caulk.
  • Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
  • Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
  • Improved tile setting efficiency by assisting in the preparation of work areas and materials.
  • Enhanced project completion rates by providing support to the lead Tile Setter with various tasks.

Leadership Intern

Ignite Chicago
06.2021 - 02.2022
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to established budgets.
  • Assisted in the design of performance evaluation systems that enabled more accurate assessment of employee strengths and areas for improvement.
  • Enhanced team collaboration by organizing weekly group meetings and assigning clear roles for each intern.
  • Spearheaded initiatives aimed at increasing diversity within the organization, fostering an inclusive work culture.
  • Collaborated with cross-functional teams to develop creative solutions for complex problems, driving business success.
  • Oversaw daily operations within assigned department, ensuring policies were followed consistently.
  • Organized company events that boosted employee morale and fostered a positive work environment.
  • Mentored junior team members, providing guidance and support to enhance their professional growth.
  • Coordinated volunteer initiatives, strengthening community ties and enhancing the organization''s reputation.

Case Packer Technition

Coca-Cola
09.2020 - 02.2021
  • Coordinated with Quality Assurance teams to ensure product packaging met necessary specifications before shipment to customers.
  • Reduced downtime by troubleshooting and resolving case packer issues promptly.
  • Optimized workflow processes through effective layout planning and organization of tools and materials around the case packing area.
  • Contributed to cost-saving initiatives, identifying opportunities to reduce waste in the case packing process without compromising quality or speed.
  • Minimized wasted materials by ensuring proper setup and calibration of the case packing machinery.
  • Exceeded daily production targets through efficient operation and timely changeovers of case packer equipment.

Welder/Welding Fabricator

Manitou
01.2020 - 08.2020
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG
  • Inspected welds and checked critical measurements to meet specifications.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Fabricated shop parts directly from blueprints.

Welder

Aries Building Systems
01.2019 - 12.2019
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG Welding techniques.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
  • Fabricated shop parts directly from blueprints.

Sales Representative

AGE Industries
03.2015 - 08.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Streamlined sales process, reducing time from lead to close.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.

Education

High School Diploma -

Temple High School
Temple, TX
02-2013

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Customer assistance
  • Cash handling

Timeline

Retail Sales Associate

Metals2 Go
02.2023 - Current

Tile Setter Helper

Hernandez Tile
07.2022 - 02.2023

Leadership Intern

Ignite Chicago
06.2021 - 02.2022

Case Packer Technition

Coca-Cola
09.2020 - 02.2021

Welder/Welding Fabricator

Manitou
01.2020 - 08.2020

Welder

Aries Building Systems
01.2019 - 12.2019

Sales Representative

AGE Industries
03.2015 - 08.2018

High School Diploma -

Temple High School

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Colten Coe