Summary
Overview
Work History
Education
Skills
Certification
Timeline
Small Business Owner
Small Business Owner
Generic

Colten Keller

Management
Chehalis,Washington

Summary

Conscientious Customer Service Supervisor with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Forklift Operator

Penske
Winlock, WA
09.2021 - 06.2022
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Customer Service Supervisor

United States Post Office
Centralia, WA
01.2016 - 06.2021
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Acquired resources from other offices to backfill vacancies within our local office to be able to maintain a standard of service required for the United Postal Service.
  • Recorded and analyzed incoming volumes to be able to provide a better service to the community as well as more effectively manage employee time and efforts.

Framing Carpenter

Airport Glass
Tumwater, WA
10.2014 - 12.2015
  • Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests and available inventories.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Completed tasks according to technical document requirements and specifications to work with accuracy.

Education

No Degree - Business Management

Centralia College
Centralia, WA

Skills

  • Verbal and Written Communication
  • Positive and Constructive Feedback
  • Leading Team Meetings
  • Policy Enforcement
  • Technical Proficiency
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Issue Resolution
  • Workflow Management

Certification

  • CPM - Certified Professional Manager
  • Licensed Media blasting specialist - 6/1/2121-current
  • Certified small engine tech, Altaquip - 6/1/2013-10/1/2014

Timeline

Forklift Operator

Penske
09.2021 - 06.2022

Customer Service Supervisor

United States Post Office
01.2016 - 06.2021

Framing Carpenter

Airport Glass
10.2014 - 12.2015

No Degree - Business Management

Centralia College

Small Business Owner

My company Provides a environmentally and cost effective media blasting solution to the Pacific Northwest. We specialize in surface preparation by using multiple abrasives to remove paint,powder coat and general grime from most surfaces in order to prepare them for refinishing or other restoration processes. Though my business is in its infancy we have witnessed a menagerie of jobs ranging from delicate antiques needing the lightest of tarnish removal all the way to new heavy equipment with powder coat that had failed and needed to be removed.

Small Business Owner

My company Provides a environmentally and cost effective media blasting solution to the Pacific Northwest. We specialize in surface preparation by using multiple abrasives to remove paint,powder coat and general grime from most surfaces in order to prepare them for refinishing or other restoration processes. Though my business is in its infancy we have witnessed a menagerie of jobs ranging from delicate antiques needing the lightest of tarnish removal all the way to new heavy equipment with powder coat that had failed and needed to be removed.

Colten KellerManagement