A highly motivated, dependable employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional customer service skills.
Overview
2
2
years of professional experience
Work History
Service Writer
Greenway Eqipment
Walnut Ridge, AR
03.2024 - Current
Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Communicated repair information to customers in a professional manner.
Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Maintained customer database with current contact information and equipment records.
Processed payments for completed services using cash register or point-of-sale systems.
Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Team Leader
Tommy's Express Car Wash
Jonesboro, AR
08.2022 - Current
Drafted and published the schedule for the company
Verified and recorded cash totals from all registered transactions.
Prepared deposit slips for all daily transactions according to established procedures.
Received and reviewed candidate resumes and job application submissions to set up for initial interviews.
Conducted interviews with potential employees and chose whom to hire
Monitored wash quality to ensure quality control standards are met at all times.