Dominic DeBona
Farmingville,NY
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Writer
Riverhead Building Supply Corp.
Calverton, NY
07.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated with sales and production teams to streamline order processing and delivery schedules.
- Maintained accurate records of customer transactions and service requests using ERP systems.
- Trained new staff on operational procedures, enhancing team productivity and service quality.
- Implemented process enhancements that reduced order turnaround time and improved client satisfaction.
Service Coordinator
DuraServ
03.2024 - 06.2025
- Scheduled and coordinated daily assignments for a team of 15 field technicians, ensuring timely and efficient service delivery
- Oversaw the end to end process for installations and service requests, from scheduling through completion and invoicing
- Managed procurement and inventory of materials for both Sales and Service teams to support uninterrupted operations
- Conducted on site visits to uphold safety standards and ensure customer satisfaction exceeded expectations
- Fostered team collaboration by organizing office events, leading bi weekly safety meetings and coordinating quarterly recognition initiatives
Service Technician
DuraServ
05.2022 - 03.2024
- Installed and serviced commercial garage doors and loading dock equipment, ensuring compliance with safety and operational standards
- Diagnosed and resolved mechanical issues to maintain safe and efficient operations for both internal teams and external clients
- Managed warehouse inventory, including conducting semi annual audits to ensure accuracy and availability of materials.
- Operated utility trucks to support field service operations and equipment transport
- Certified in OSHA 30 hour safety training, CPR, forklift operation and scissor lift use
Gondola Host
The Walt Disney Company
03.2021 - 06.2022
- Operate Disney’s Skyliner, a Doppelmayr suspended gondola system, ensuring safe and efficient transportation for guests
- Maintained high safety standards and operational efficiency while delivering exceptional guest service
- Assisted guests with a variety of needs, consistently contributing to a positive and memorable guest experience
Operations Manager
The Mens Wearhouse
08.2015 - 03.2021
- Supervised a team of 6-8 associates, providing guidance, performance feedback and support to ensure operational excellence
- Audited customer orders for accuracy and provided targeted re-training to associates, reducing errors and minimizing re-orders
- Built and maintained strong relationships with external stakeholders to drive revenue growth and ensure high levels of customer satisfaction
- Acted as a company representative at trade shows with a focus in Men’s formal wear
- Applied basic tailoring skills to support customer needs and enhance service offerings
Education
Bachelor of Science - Cyber Security
St Petersburg College
Tampa, FL05-2026
Skills
- Leadership
- Relationship building
- Strong interpersonal skills
- Microsoft Office Proficient
- Critical thinking skills
- Proactive and self-motivated
- Customer Service
- Excellent communication skills
- Management Experience
Certification
- OSHA 30 Hour Certification
Timeline
Service Writer
Riverhead Building Supply Corp.
07.2025 - Current
Service Coordinator
DuraServ
03.2024 - 06.2025
Service Technician
DuraServ
05.2022 - 03.2024
Gondola Host
The Walt Disney Company
03.2021 - 06.2022
Operations Manager
The Mens Wearhouse
08.2015 - 03.2021
Bachelor of Science - Cyber Security
St Petersburg College