Colten Setzer
Colorado Springs,CO
Summary
Driven professional with a strong background in mechanical and electrical systems, demonstrated through impactful roles at Heuberger Subaru and the Army National Guard CO. Excelled in relationship building and problem-solving, achieving high customer satisfaction and enhancing safety standards. Skilled in multi-point inspections and customer service, consistently delivering results that exceed employer expectations. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Express Technician
Heuberger Subaru
09.2023 - 11.2023
- Performed work outlined on repair order to meet dealership and factory standards.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Worked alone or in team-based systems to complete up to 20 oil changes each day.
- Checked fluids, tires, brakes, and other systems as part of 40-point inspection.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
35F Instructor
Jacobs Technologies
04.2023 - 07.2023
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
35F Intelligence Analyst
Army National Guard CO
05.2017 - 05.2023
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Developed standard operating procedures for intelligence operations and activities.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
Express Service Advisor
Heuberger Subaru
12.2021 - 03.2023
- Spent quality time building relationships with customers to maximize satisfaction.
- Advised customers of needed work to help make informed decisions.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Performed vehicle walk-around and documented customer concerns to drive resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Examined service history and provided initial inspection of vehicle to identify issues.
Security Escort
Allied Universal Security Services
02.2020 - 05.2021
- Identified new and innovative approaches to physical security training and executed training to direct and guide physical security staff.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Coordinated and managed vendor relationships to meet service level agreements.
Education
Common Faculty Development-Instructor Course
CFDIC
Fort Huachuca, AZ06.2023
All-Source Production Course
Army Foundry
Fort Carson, CO06.2021
Raven SUAS
Raven Operators Course
La Junta, CO07.2019
All-Source Intelligence Analysis
35F School House
Sierra Vista, AZ06.2018
High School Diploma -
Widefield High School
Colorado Springs, CO05.2017
Skills
- Mechanical Aptitude
- Electrical knowledge
- Power Tools Operation
- Multi-point inspection
- Replacing parts
- Relationship Building
- Tire Changing and Rotation
- OSHA Compliance
- Problem-Solving
- Customer Service
- Documentation skills
- Safety Monitoring
Timeline
Express Technician
Heuberger Subaru
09.2023 - 11.2023
35F Instructor
Jacobs Technologies
04.2023 - 07.2023
Express Service Advisor
Heuberger Subaru
12.2021 - 03.2023
Security Escort
Allied Universal Security Services
02.2020 - 05.2021
35F Intelligence Analyst
Army National Guard CO
05.2017 - 05.2023
Common Faculty Development-Instructor Course
CFDIC
All-Source Production Course
Army Foundry
Raven SUAS
Raven Operators Course
All-Source Intelligence Analysis
35F School House
High School Diploma -
Widefield High School
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