Colten Ward
Reno,NV
Summary
Adaptable service professional with a background in delivery, box office support, and restaurant service. Strong in customer communication, issue resolution, and staying organized in fast-paced environments. Ready to support smooth operations and positive customer experiences.
Overview
5
5
years of professional experience
Work History
Delivery Driver
GrubHub
Reno, Nevada
08.2022 - 04.2025
- Communicated with customers about delivery status and arrival timing
- Resolved delivery issues with customers and restaurant staff
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated city streets using GPS and traffic updates
- Received daily delivery instructions and route assignments from dispatch.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Box Office Employee
Pioneer Center
Reno, Nevada
08.2024 - 11.2024
- Greeted customers, addressed inquiries, and facilitated ticket purchases to ensure a positive buying experience.
- Answered patron questions about performances, seating, and venue policies.
- Resolved customer issues related to refunds, exchanges, seating assignments and other problems.
- Resolved reservation issues through clear communication and attentive service, thereby enhancing customer satisfaction.
- Coordinated will-call orders and efficiently distributed tickets to guests.
- Reconciled ticket sales against transactions receipts to optimize revenue and minimize risk.
Restaurant Busser
Homegrown Gastropub
Reno, Nevada
09.2022 - 02.2023
- Cleared tables to maintain a clean and inviting dining environment and reset dining areas at inside and outside of restaurant.
- Supported servers by refilling beverages, clearing dishes, and delivering food items.
- Carried food and dishes to tables to support efficient service, such as dishes, trays, tables, chairs, and silverware.
- Restocked side stations to facilitate efficient dining room operations with plates, utensils, and condiments
- Communicated with kitchen and front-of-house staff on table readiness
- Sanitized all areas at the end of each shift to uphold cleanliness and health standards.
Delivery Driver
GrubHub
Reno, Nevada
08.2020 - 08.2022
- Utilized mobile app for efficient route planning and timely order completion for Grubhub deliveries.
- Coordinated meal pickups from partner restaurants, ensuring order accuracy before delivery.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Updated customers on delivery status and estimated arrival times to enhance service experience.
- Followed food safety guidelines during transport and handoff.
- Operated the vehicle cautiously in various weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
Education
Some College (No Degree) - Acting
Truckee Meadows Community College
Reno, NVSkills
- Time management
- Endurance for lifting
- Heavy lifting
- Stocking and inventory
- Customer service
- Clear communication
- Adaptability
- Polite demeanor
Timeline
Box Office Employee
Pioneer Center
08.2024 - 11.2024
Restaurant Busser
Homegrown Gastropub
09.2022 - 02.2023
Delivery Driver
GrubHub
08.2022 - 04.2025
Delivery Driver
GrubHub
08.2020 - 08.2022
Some College (No Degree) - Acting
Truckee Meadows Community College