Coltena Reynolds
Social Worker
Midland City,United States
Summary
Diligent Social Worker focused on providing optimal support to
diverse populations and offering experience with regulatory requirements. Knowledgeable in Child Welfare, Counseling, and Aging Population expertise. Bringing successful career history comprising and highly skilled and enthusiastic professional with more than ten years of human service experience.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Care Manger, Long-Term Care
Humana Inc.
Lexington, KY
03.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Worked with providers to define quality metrics and outcome reporting process.
- Arranged transportation and documented details of discharge transition plans.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Delivered social work services to aging population in skilled nursing, assisted living, and home and community based settings.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Organized clinical documentation, treatment plans, and referrals.
- Completed psychosocial evaluations and needs assessments.
- Coordinated program referrals for community-based resources.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Documented case notes daily and coordinated follow-up for seamless case management.
Child Protective Field Support Consultant
Florida Department Of Children & Families
Mariann, FL
12.2015 - 12.2018
- Coached employees through day-to-day work and complex problems.
- Tracked and documented metrics, and evaluated trends.
- Established and implemented training programs to maximize team performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Interpreted management directives to define and document administrative staff processes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Investigated reports of child abuse and/or neglect.
- Preparing plans for intervention by soliciting the cooperation of the family and others, gathering information about family dynamics/functionality, developing plans to ensure child safety while assisting parents in addressing their diminished protective factors.
- Placing children out of the home with a relative or licensed foster home when necessary.
- Providing ongoing and/or in-home services to families.
- Writing and submitting reports to the Courts.
- Working closely with Tribal/Community Partners.
- Frequent face-to-face and telephonic contact with parents and caregivers of children in custody.
- Making referrals to other service providers and agencies.
- Providing instruction from the Florida Safety Methodology to new child welfare investigators.
Child Protective Services Investigator
Florida Department Of Children & Families
Marianna, FL
10.2010 - 12.2014
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by filling out forms and completing case reports.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Completed home welfare checks to align with state and program guidelines.
Therapist
Counseling Services Of Dothan
Dothan, AL
09.2010 - 12.2011
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Counseled up to 20 patients weekly with issues such as mood disorders, PTSD and anxiety.
- Introduced meditation, guided imagery, breathing techniques and reiki to patients and families.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Maintained and updated patient records, changes in service plans, and treatment reports.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Managed caseload of individual clients, couples and family therapy sessions.
- Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
- Recommended therapeutic action plans and treatments based on results from behavioral assessments.
- Provided crisis support and emergency care for patients.
- Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Tracked progress according to goals for interventions.
- Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
- Advocated for placement of patients into community-based treatment settings.
- Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
- Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
Dependency Case Manager
Anchorage Children's Home
Panama City, FL
11.2007 - 11.2011
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with store manager to maintain daily operations.
- Identified new areas of scientific research and provided internal training.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Reviewed and evaluated test results to suggest care and treatment options.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Education
Ph.D. - Human Services
Walden University
Minneapolis, MN 09.2020 - Current
Master of Science - Human Services
Capella University
Minneapolis, MN 08.2019 - 09.2020
Master of Science - Counseling Psychology
Troy Univesity
Dothan, AL 08.2007 - 05.2010
Bachelor of Science - Sociology
Troy University
Dothan, AL 08.2003 - 06.2006
Skills
ADL support
Case assessments
Medical chart documentation
Quality of life guidelines
Visiting patient homes
Relationship building and retention
Training and mentoring
Social history intake procedures
Patient education and counseling
Assessing needs
Networking with staff
Goal Setting
Multidisciplinary team collaboration
Therapy programs
Team Building
Wellness services
Timeline
Ph.D. - Human Services
Walden University
09.2020 - Current
Master of Science - Human Services
Capella University
08.2019 - 09.2020
Care Manger, Long-Term Care
Humana Inc.
03.2018 - Current
Child Protective Field Support Consultant
Florida Department Of Children & Families
12.2015 - 12.2018
Child Protective Services Investigator
Florida Department Of Children & Families
10.2010 - 12.2014
Therapist
Counseling Services Of Dothan
09.2010 - 12.2011
Dependency Case Manager
Anchorage Children's Home
11.2007 - 11.2011
Master of Science - Counseling Psychology
Troy Univesity
08.2007 - 05.2010
Bachelor of Science - Sociology
Troy University
08.2003 - 06.2006