Shienna Michel

• Developed and implemented compliance policies and procedures.
• Monitored employee adherence to company policies, laws, and regulations.
• Investigated potential violations of applicable rules and regulations.
• Conducted regular internal audits to ensure compliance with established standards.
• Provided guidance on regulatory requirements for business operations.
• Assessed the effectiveness of existing processes and procedures related to compliance.
• Advised management on best practices in compliance-related matters.
• Drafted reports summarizing findings from audit reviews and investigations.
• Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
• Conducted risk assessments to identify areas of noncompliance or vulnerability.
• Responded promptly to complaints received from employees or customers.
• Maintained compliance frameworks, policies and documentation to support audits.
• Planned and executed compliance audits to check company policies, procedures and controls.
• Created and managed action plans to mitigate audit discoveries and compliance concerns.

• Maintained thorough case history records and wrote detailed reports.
• Maintained lists of resources helpful to clients.
• Implemented social service interventions to achieve treatment goals and address client needs.
• Interviewed clients individually and in family groups to determine services to best address specific needs.
• Developed workable solutions for recurring problems for individuals and families.
• Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
• Collaborated with multidisciplinary team of mental health case managers and disability workers.
• Administered conflict resolution strategies to help families resolve disputes.
• Completed intake assessments with patients and drafted community re-entry plans following treatment.
• Provided mental health support to homeless clients and connected each with community resources.
• Visited clients at residence for home study assessments to assist courts with custody decisions.
• Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
• Reduced unnecessary risk of institutional care by treating high-risk clients living in communities.
• Conducted assessments of client needs, strengths, and resources to develop treatment plans.
• Developed individualized service plans with clients to address their identified goals.
• Provided direct clinical social work services to individuals and families in a mental health setting.

• Documented behavioral incidents thoroughly to keep accurate records.
• Developed and deepened relationships with fellow staff members to enhance team collaboration.
• Followed standard admissions procedures and documentation requirements for client intakes.
• Completed daily client rounds and tracked client movements.
• Educated clients on important life skills, housekeeping and food preparation.
• Assisted with execution of client activities, support groups and field trips.
• Maintained client and employee areas in good working order and with adequate supplies.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Completed patient reports daily and submitted to management for evaluation.
• Interviewed clients to conduct behavioral health assessments.
• Effectively managed daily charting for each patient.
• Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
• Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
• Led individual and group therapy sessions to promote patient wellness and independence.
• Followed safety protocols when administering subcutaneous and intramuscular injections.
• Planned and implemented safe interventions consistent with treatment goals.
• Documented patient behavior, interventions completed and patient response to interventions.
• Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
• Participated in treatment planning by helping to identify patients' problems, needs and strengths.
• Collaborated with client and clinician to develop and support goals and clinical treatment plan.

a

e

• Communicated with families or advocates to discuss resident needs and progress.
• Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
• Initiated resident transfers to other programs to better meet needs.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Monitored vital signs and medication use, documenting variances and concerning responses.
• Completed initial discharge planning assessments in electronic medical records on high-risk patients.
• Identified risk management concerns and reported scenarios to appropriate management.
• Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
• Liaised with supervisor to review cases and improve care.
• Evaluated KPIs to mitigate risk, improve patient care and implement changes to increase efficiency.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
• Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
• Managed operations in accordance with budget requirements.
• Initiated training and education programs for supporting healthcare staff.
• Implemented new hire training to further develop skills and initiate discussions on task prioritization.
• Directed daily operations at facility caring for more than seventy-three Dementia patients.
• Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
• Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
• Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
• Trained and qualified staff per board requirements as well as national, state and local regulations.

• Trained employees on additional job positions to maintain coverage of roles at all times.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Communicated with patients with compassion while keeping medical information private.
• Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
• Managed operations in accordance with budget requirements.
• Implemented new hire training to further develop skills and initiate discussions on task prioritization.
• Solicited medical history information from patients to provide best and most effective medical advice.
• Cross-trained in every level of care role to maximize operational knowledge.

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Documented activities and recorded information in EMR system.
• Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Helped residents walk with or without self-help devices.
• Assisted residents in preparing for activities and social programs.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Observed and reported unusual symptoms and changes to charge nurse.
• Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
• Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
• Documented activities and recorded information in EMR system.
• Used mobility devices to transport patients.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.