COLTON ARNOLD
Pinellas Park
Summary
Dynamic professional with a proven track record at Chick-fil-A, enhancing customer satisfaction to 83%. Skilled in hardware/software troubleshooting and customer service, I excel in evaluating feedback to drive service improvements. My expertise in Windows and networking, combined with a commitment to excellence, positions me as a valuable asset in any team.
Overview
4
4
years of professional experience
Work History
Hospitality Coordinator
Chick-fil-A
Saint Petersburg
06.2023 - Current
- Led team development and enhanced guest experience
- Elevated customer satisfaction (OSAT) from below average to 83%, surpassing company benchmark of 78%
- Evaluated customer feedback to pinpoint enhancement opportunities in services offered.
Internet Repair Agent
Spectrum (Charter Communications)
Saint Petersburg
08.2022 - 06.2023
- Resolved internet and streaming issues, reducing repeat calls
- Provided account/billing assistance and new customer onboarding
- Provided troubleshooting for internet connectivity issues, including modem/router powercycling and diagnosing slow or intermittent speeds
Consultation Agent
Geek Squad | Best Buy
Saint Petersburg
06.2021 - 08.2022
- Delivered first-level technical consultation to customers, assessing potential hardware and software challenges.
- Maintained 90% NPS through outstanding customer engagement delivery
Education
General Education Diploma -
Dixie Hollins Adult Ed Center
St. Petersburg, FLCompTIA A+ Certified -
Pinellas Technical College
St. Petersburg, FLSkills
- Windows 10 and 11
- Virtualization
- MacOS (Sequoia-Ventura)
- IOS/Android
- Networking
- Hardware/software troubleshooting
- Office Suite
- Customer Service
- Documentation
- Customer service
- Service enhancement
- Customer feedback evaluation
Timeline
Hospitality Coordinator
Chick-fil-A
06.2023 - Current
Internet Repair Agent
Spectrum (Charter Communications)
08.2022 - 06.2023
Consultation Agent
Geek Squad | Best Buy
06.2021 - 08.2022
General Education Diploma -
Dixie Hollins Adult Ed Center
CompTIA A+ Certified -
Pinellas Technical College
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