Colton Capuano
Customer Service
Webster
Summary
Dynamic and results-oriented professional with a proven track record at Kroger, enhancing store profitability through meticulous handling of perishable products and outstanding customer service. Excelled in roles requiring heavy lifting and pallet jack use, alongside demonstrating honesty and integrity. Skilled in fostering team collaboration and improving workflow efficiency, significantly contributing to positive customer experiences and operational success.
Offering excellent organizational skills and strong attention to detail, eager to learn and develop in retail environment. Brings ability to quickly grasp inventory management and product rotation techniques. Ready to use and develop communication and teamwork skills in whatever role.
Overview
4
4
years of professional experience
Work History
Grocery/Produce Stock Clerk
Kroger
06.2023 - 11.2024
- Contributed to store profitability by preventing loss through proper handling of perishable products.
- Assisted customers in locating specific produce items, providing excellent service and fostering return visits.
- Improved workflow efficiency by assisting with unloading trucks and moving pallets of produce to designated areas.
- Supported company initiatives for sustainability by properly separating recyclable materials from general waste during daily duties.
Cashier
Baked Bear
01.2023 - 04.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shaved Ice Crewmember
Kahuna Joes
07.2021 - 10.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Seasonal Worker
FedEx
11.2020 - 12.2020
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
Education
Associate of Arts - Business Administration
Clear Creek High School
Pasadena, TX 05.2001 -
High School Diploma -
Clear Creek High School
League City 05.2001 -
Skills
Food safety regulations
Cleaning procedures
Labeling products
Display building
Stocking shelves
Sales support
Heavy lifting
Pallet jack use
Honesty and integrity
Positive attitude
Timeline
Grocery/Produce Stock Clerk
Kroger
06.2023 - 11.2024
Cashier
Baked Bear
01.2023 - 04.2023
Shaved Ice Crewmember
Kahuna Joes
07.2021 - 10.2022
Seasonal Worker
FedEx
11.2020 - 12.2020
Associate of Arts - Business Administration
Clear Creek High School
05.2001 -
High School Diploma -
Clear Creek High School
05.2001 -
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