Colton Cogburn
Lubbock,TX
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Cabela's Outdoor Adventures
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Associate
Lowe's
05.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Waiter
Phoenix Pho
10.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Education
Bachelors - Communications
Texas Tech University
Lubbock, TX05.2026
Skills
- POS Systems
- Customer Service
- ID Verification
- Returns Processing
- High-Volume Dining
- Food Inspection
- Quality Control
- Guest Relations
- Menu Memorization
- Service Prioritization
Certification
- Food Handlers License - Good through this year
- TABC Certificate - Good through this year
Timeline
Cashier
Cabela's Outdoor Adventures
10.2023 - Current
Sales Associate
Lowe's
05.2022 - 08.2022
Waiter
Phoenix Pho
10.2021 - 04.2022
Bachelors - Communications
Texas Tech University
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