Colton Ennis
Travel Centers of America
Atkins,AR
11
years of professional experience
Motivated and dependable fiber splicing and technical support professional with hands-on experience in fiber installation, troubleshooting, blueprint reading, customer service, and technical problem resolution. Known for strong communication, critical thinking, work ethic, teamwork, and a commitment to delivering high-quality work in fast-paced environments.
Work History
Cashier
2 Years 3 Months- Cashier | Travel Centers of America | Blackwell, Arkansas | 05/24 – Present
- Customer Service
- Organization
- Inventory Analysis
Fiber Splicer
2 Years 2 Months- Audited fiber splice cases for accuracy, enhancing overall service quality.
- Completed fiber-to-the-home splicing tasks to support residential service connections.
- Responded to emergency fiber cuts and supported service restoration efforts.
- Used OTDR training and testing procedures to help locate and diagnose fiber issues.
- Responded to emergency fiber cuts, facilitating swift service restoration.
- Applied OTDR training and testing procedures to locate and diagnose fiber issues effectively.
- Fiber Splicer | CE Splicing | Atkins, Arkansas | 02/22-04/24
Sales
1 Year 10 Months- Provided customer service support to enhance client satisfaction and loyalty.
- Executed sales strategies to promote products and increase revenue.
- Managed inventory levels to ensure availability of products for sales.
- Inventory
- Gunsmithing
AT&T ProTech Support
1 Year 10 Months- Provided technical support to customers, resolving issues and enhancing user experience.
- Reformatted phones to meet customer specifications, ensuring optimal performance and satisfaction.
- Executed data recovery processes for customers, restoring lost information and maintaining client trust.
- Team Viewer Support
- AT&T ProTech Support | Asurion | Russellville, Arkansas | 05/18–03/20
Tier 2 Tech Support
7 Months- Tier 2 Tech Support | Arkansas Tech University | Russellville, Arkansas | 07/17-02/18
- Set up computer labs to facilitate student learning and access to technology
- Reformatted computers to ensure optimal performance and user experience
- Installed hardware to support system upgrades and enhance functionality
- Installing Hardware
- Server Maintenance
Cashier
2 Years- Cashier
- Stocking
- Cleaning
- Customer Service
- Cashier | Chick-fil-A | Conway, Arkansas | 06/15–06/17
Education
Diploma
Skills
Fiber splicing
Fiber optic testing
OTDR troubleshooting
Cable fault isolation
Service restoration procedures
Fiber enclosure installation
Network drop installation
Splice tray management
Reading blueprints
Troubleshooting service interruptions
Auditing fiber splice cases
Aerial work practices
Fiber-to-the-home installation
Customer service
Customer communication
Dispatch coordination
Work order documentation
Site reporting
Timeline
Cashier
Travel Centers of America
05.2024 - CurrentRead More
Fiber Splicer
CE Splicing
02.2022 - 04.2024Read More
Sales
Arkansas Sportsman
04.2020 - 02.2022Read More
AT&T ProTech Support
Asurion
05.2018 - 03.2020Read More
Tier 2 Tech Support
Arkansas Tech University
07.2017 - 02.2018Read More
Cashier
Chick-fil-A
06.2015 - 06.2017Read More
Atkins High School
Diploma
Read More