Colton Gonterman

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
• Met with customers to resolve issues and build productive relationships.
• Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
• Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
• Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
• Investigated issues and developed effective solutions.
• Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.

Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.

• Follow up with plumbing and drain technicians to create new sales opportunities

•Preformed initial inspections for water or mold damage assessing the situation and providing the customer with a proper financial estimate of the work necessary as well as working with insurance to determine coverage

• Work with partner companies to offer customers additional help with remodeling services as well as assisting in the insurance coverage for that as well

• working with city officials to retain coverage for customers who experience a water loss with damage caused by a city sewer malfunction

• maintain all aspects of cemetery grounds

• perform internment rights verification layout(IRLA) to identify and verify that all graves are dug in the proper spot in accordance with the deceaseds records and wishes

• use scissor lift to preform interior mausoleum internment

• operate backhoe and end loader to dig and fill full size graves

• preform setup of outdoor funeral

• properly lay casket and seal before burial

• verify all burials are done in accordance with with state and federal laws

• Played a key role in meeting production targets consistently, demonstrating reliability as an integral team member in the manufacturing process.
• Proactively addressed potential mechanical issues by performing preventative maintenance tasks according to established schedules.
• Maintained a clean and organized work area, promoting effective workflow management and easy access to necessary tools or materials.
• Increased overall customer satisfaction with consistent on-time delivery of high-quality products through efficient sheeter operation.
• Streamlined processes for increased efficiency, implementing new techniques and best practices in sheeter operation.
• Maintained high-quality output by performing regular quality checks and adjusting equipment as necessary.
• Enhanced workplace safety by adhering to strict safety guidelines and conducting routine equipment inspections.
• Actively participated in team meetings and training sessions to stay informed of new industry developments, workplace guidelines, and company initiatives.
• Displayed strong problem-solving abilities when faced with complex machinery issues, reducing downtime and ensuring production continued smoothly.
• Completed timely changeovers to ensure minimal disruption to production schedules and timely delivery of finished products.
• Meticulously maintained detailed records of production runs, material usage, and machinery maintenance for accurate reporting.
• Assisted supervisors with inventory management tasks such as tracking material usage rates, calculating required stock levels, and coordinating orders as needed.
• Consistently met or exceeded performance expectations by maintaining a strong work ethic, staying focused on tasks, and displaying adaptability in high-pressure situations.
• Improved production efficiency by optimizing machine settings and reducing downtime.
• Collaborated with team members to troubleshoot issues, improving overall productivity and minimizing waste.
• Ensured accurate product measurements by calibrating machines regularly, resulting in reduced instances of rework or returns due to sizing discrepancies.
• Demonstrated exceptional attention to detail in the handling of raw materials, ensuring proper storage conditions were met at all times.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Followed company policies and OSHA requirements to maintain work safety.
• Checked completed work to identify flaws and sort items by grade.
• Upheld housekeeping standards by keeping space clean and free of hazards.
• Made timely adjustments to machine operations and components to meet demands of different production orders.
• Reviewed completed orders for quality and accuracy.
• Operated forklift to improve efficiency by retrieving my own materials