ASHLEY JIMENEZ
Las Vegas,NV
Summary
Resort Manager with VIP Hospitality Management experience and 10+ years experience in Hotel Hospitality. Adept in effectively overseeing Hotel Operations and maximizing hotel revenue in a fast paced, luxury property.
Overview
4
4
years of professional experience
Work History
Resort Manager
Fontainebleau Las Vegas
Las Vegas, Nevada
10.2023 - Current
- Developed and implemented hotel policies and procedures.
- Manage and maintain daily numbers for the hotel to maximize occupancy and
- ADR
- Attend pre-conference meetings to curate stay experience for unique and contracted groups
- Conduct the daily operational meetings with all divisions and speak on business numbers, hotel availability, resort changes, and important arrivals for the day
- Lead and measured performance, disciplined, and schedules for 89 members
- Manage hiring and interviews for the Front Desk
- Communicate effectively with other departments for accuracy and availability.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Provided leadership support to staff members by setting goals and expectations.
- Reviewed performance evaluations of employees in order to recognize outstanding work.
- Managed daily operations of the resort, including scheduling, hiring and training staff.
Resort Manager
The Cosmopolitan of Las Vegas Las Vegas
10.2022 - Current
- Manage and maintain daily numbers for the hotel to maximize occupancy and
- ADR
- Attend pre-conference meetings to curate stay experience for unique and contracted groups
- Conduct the daily operational meetings with all divisions and speak on business numbers, hotel availability, resort changes, and important arrivals for the day
- Lead and measured performance, disciplined, and schedules for 40-50 agents
- Manage hiring and interviews for the Front Desk
- Communicate effectively with other departments for accuracy and availability.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Provided leadership support to staff members by setting goals and expectations.
- Reviewed performance evaluations of employees in order to recognize outstanding work.
- Managed daily operations of the resort, including scheduling, hiring and training staff.
Assistant VIP Manager
The Cosmopolitan Of Las Vegas
05.2022 - 10.2022
- Ensured a seamless arrival experience for our VIP guests including meet and greets for high profile guests.
- Coordinated Penthouse and Bungalow arrivals with the Butler Team
- Assisted with hugh profile/celevrity arrivals and escorts with Security
- Worked closely with our Transportation Team to coordinate arrival pick up and drop off.
- Managed 10-13 employees
- Created schedules and processed payroll.
- Collaborated with other departments to ensure smooth operations of the VIP program.
- Developed relationships with current and prospective clients to ensure satisfaction of their needs.
- Ensured compliance with safety regulations for the VIP lounge.
- Provided excellent customer service by responding promptly to inquiries from VIPs and resolving any issues that may arise.
- Coordinated logistics for transportation, accommodation, and hospitality arrangements associated with hosted VIP guests.
- Managed a team of staff members responsible for delivering services to VIPs.
Assistant Autograph Lounge Manager
The Cosmopolitan Of Las Vegas
07.2021 - 05.2022
- Ensured a seamless and enhanced arrival experience for our Marriott VIP members
- Maintained lounge appearance and quality
- Ordered supplies needed for two lounges and our VIP kitchen/bar
- Maintained 12-15 employees, coached, trained, and issued discipline
- Communicated effectively with other departments for important arrivals and room availability.
Skills
- Inventory Management Experience
- Premium Inventory Experience
- Critical Thinking
- Organizational Skills
- Guest Relations Experience
- Guest Accommodations
- Policy development
- Occupancy management
- Cross-department communication
- VIP guest relations
- Revenue optimization
- Hospitality Management
- Strategic Planning
Timeline
Resort Manager
Fontainebleau Las Vegas
10.2023 - Current
Resort Manager
The Cosmopolitan of Las Vegas Las Vegas
10.2022 - Current
Assistant VIP Manager
The Cosmopolitan Of Las Vegas
05.2022 - 10.2022
Assistant Autograph Lounge Manager
The Cosmopolitan Of Las Vegas
07.2021 - 05.2022