Colton Kassmier
Lewistown,MT
Summary
Accomplished Senior Adjuster with a proven track record at Nau Insurance Company, adept in property valuation and delivering unparalleled customer service. Excelled in mentoring junior adjusters, enhancing claim resolution efficiency, and maintaining compliance. Known for exceptional caseload management and negotiation skills, ensuring company profitability and client trust.
Insurance professional equipped with extensive experience in claims management and dispute resolution. Known for focusing on team collaboration and achieving meaningful results. Reliable in adapting to changing needs and skilled in negotiation and risk assessment.
Overview
11
11
years of professional experience
Work History
Senior Adjuster
Nau Insurance Company
01.2018 - Current
- Coordinated with legal counsel on litigated cases to protect company interests and minimize financial exposure.
- Oversaw training initiatives for new hires to ensure a seamless integration into the team dynamics.
- Increased claim resolution efficiency by streamlining the adjustment process and implementing new procedures.
- Mentored junior adjusters to improve their skills and promote professional growth within the team.
- Provided exceptional customer service during difficult claim situations, preserving client loyalty to the company during trying times.
- Negotiated fair settlement amounts with policyholders, maintaining company profitability and client trust.
- Managed high-value claims, ensuring accurate documentation and appropriate payouts.
- Prepared summaries of damage, payments, and policy coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claims Adjuster
Rcis
11.2013 - 12.2017
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
Associate in Accounting - Accounting
Helena College of Technology
Helena, MT12-2004
Skills
- Training and mentoring
- Property valuation
- Investigation techniques
- Workers compensation
- Customer service
- Highly motivated
- Team collaboration
- Caseload management
- Advanced oral and written communication skills
Timeline
Senior Adjuster
Nau Insurance Company
01.2018 - Current
Claims Adjuster
Rcis
11.2013 - 12.2017
Associate in Accounting - Accounting
Helena College of Technology
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