Colton Kinney
Lancaster ,Ohio
Summary
Dynamic and results-driven professional with a strong work ethic and proven expertise in customer service at Walmart. Skilled in problem-solving and preventive maintenance, I consistently enhanced team performance and customer satisfaction through effective coaching and attention to detail, achieving high-quality standards and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Digital Personal Shopper
Walmart
Circleville, OH
05.2020 - 05.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
Meat and Produce Team Lead
Walmart
Circleville, OH
02.2023 - 05.2023
- Enhanced team performance by providing ongoing training and coaching on produce handling techniques.
- Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
- Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
- Conducted regular safety audits to ensure compliance with company policies and industry regulations, maintaining a safe work environment for all employees.
- Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Kept tidy and organized area to comply with cleanliness standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected produce to update and adjust pricing information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Overnight Clean Team Lead
Walmart
Circleville, OH
05.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Maintained the overall cleanliness and safety of the store for customers and associates
- Led a team of stocking associates to ensure the freight was properly stocked in a timely manner, verified the overstock and changed inventory counts, and placed over stocked items in the backroom
Stocking 2 Team Lead
Walmart
Circleville, OH
11.2023 - 06.2024
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Ensured all high ticket items came in from delivery and properly placed in a locked bin
- Led a team of stocking associates to unload trucks in a timely manner
- Managed team to stock the freight from that days truck with integrity
- Led a team of downstackers to separate freight by aisle for our stocking teams to work
- Managed all back room processes including unloading all trucks, cleanliness, and freight handling
- Maintaining a Vizpick score that met Walmarts goal everyday
Automotive Technician
Walmart
Lancaster, OH
09.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Enhanced workshop safety by adhering to and promoting best practices.
- Certified in Oil changes, Tire Installation, Flat repairs, Rotations, Battery replacement, headlight replacement and restoration
Education
Diploma -
Circleville High School
Circleville, OH05.2022
Skills
- Strong work ethic
- Attention to detail
- Problem-solving
- Safety awareness
- Valid Driver's license
- Hand and power tools
- Time management
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Customer service
- Team collaboration
- Work Planning and Prioritization
- Quality assurance
- Inventory organizing
- Verbal and written communication
- Coaching and mentoring
- Conflict resolution
Timeline
Automotive Technician
Walmart
09.2024 - Current
Stocking 2 Team Lead
Walmart
11.2023 - 06.2024
Overnight Clean Team Lead
Walmart
05.2023 - 11.2023
Meat and Produce Team Lead
Walmart
02.2023 - 05.2023
Digital Personal Shopper
Walmart
05.2020 - 05.2023
Diploma -
Circleville High School