Colton Krueger
Georgetown,TX
Summary
Experienced Field Service Technician pursuing personal growth in the company. True team player experienced in working under extreme pressure. Bringing diagnostic and mechanical skills and reputation for hard work. Reliable employee seeking a leadership position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure a leadership position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Field Service Technician
EquipmentShare
Hutto, TX
08.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Mechanic Shop Foreman
EquipmentShare
Hutto, TX
06.2022 - 08.2023
- Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
- Implemented safety protocols in the workshop, minimizing incidents and creating a secure working environment.
- Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
- Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
- Enhanced shop efficiency by streamlining work processes and delegating tasks to appropriate team members.
- Trained and coached employees to improve performance and skills.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
Field Service Technician
EquipmentShare
Hutto, TX
06.2019 - 06.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Shop Technician
EquipmentShare.com
Hutto, TX
03.2019 - 06.2019
- Operated vehicles to troubleshoot problems and verify repair success.
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Built, tested and modified equipment to achieve functionality objectives.
- Repaired parts, components and assemblies to correct malfunctions.
- Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Kept shop clean, organized and stocked with supplies.
Assistant Manager
All About Vapor
Round Rock, TX
08.2016 - 03.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Diploma -
East View High School
Georgetown, TX05.2014
Skills
- Diagnostic Procedures
- Critical Thinking
- Teamwork and Cooperation
- Welding Techniques
- Communication
- Work well under pressure
Timeline
Field Service Technician
EquipmentShare
08.2023 - Current
Mechanic Shop Foreman
EquipmentShare
06.2022 - 08.2023
Field Service Technician
EquipmentShare
06.2019 - 06.2022
Shop Technician
EquipmentShare.com
03.2019 - 06.2019
Assistant Manager
All About Vapor
08.2016 - 03.2019
Diploma -
East View High School