Colton Lawrence
Hamilton
Summary
Dedicated, driven, and loyal employee. I have effective communication skills with the ability to learn fast and accurately. Always focused and friendly with expertise working in stressful, deadline driven environments. Committed every day to an outstanding work ethic and workflow efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Marketing Asst./ Event Coordinator
The Old Spaghetti Factory
07.2023 - 05.2026
- Provided top tier service to customers, in person over the phone. and on site catering events. collaborated with other members of management to provide the best service for customers, and to Train, assist, and supervise team members. Experience also includes setting up reservation and events, accounting the till, and paying out employees daily, also making bank runs and Liquor orders.
- Current Position Held
Asst. Kitchen Manager/Closing Store Supervisor
The Old Spaghetti Factory
03.2018 - 07.2023
- Corrected problems with kitchen staff's cooking, presentation, and portion control to maintain impeccable standards. Led by example as role model for company core values and company culture. Trained the team to prepare food items safely and efficiently for customers. Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations. Extensive experience as standing manager while other managers were unavailable/ out of town. Ran Shifts, supervising Bartending, Server, Hosts, Kitchen staff.
Production Lead 1
Aero Fulfillment Center
09.2020 - 02.2021
- Packed finished assemblies for shipment and transported to storage areas using pallet jack. Coordinated production schedule and allocated resources to meet deadlines. Inspected production area regularly to identify and remove safety hazards and time-wasting inefficiencies. Motivated employees to improve performance with close mentoring and hands-on training. Proactively solved worker issues to keep the team working well together and on-task.
Education
High school Diploma - General
Fairfield Senior Highschool
Fairfield, OHSkills
- Strong work ethic
- Strong interpersonal skills
- Data Entry
- Management Experience
- Crew Oversight
- Excellent communication skills
- Proactive
- Self-motivated
- Computer/Tech Literate
- Critical thinking skills
- Administrative Experience
- Relationship building
- Social media marketing
- Customer engagement
- Time management
- Team collaboration
- Flexible and adaptable
- Video editing
- Clerical support
- Project oversight
- Content creation
Timeline
Marketing Asst./ Event Coordinator
The Old Spaghetti Factory
07.2023 - 05.2026
Production Lead 1
Aero Fulfillment Center
09.2020 - 02.2021
Asst. Kitchen Manager/Closing Store Supervisor
The Old Spaghetti Factory
03.2018 - 07.2023
High school Diploma - General
Fairfield Senior Highschool