Colton Messersmith
NETWORK COMPUTING SOLUTIONS
Lawrence,KS
5
years of professional experience
IT Project Specialist / Account Manager leading enterprise account management, technical project delivery, and complex network deployments across corporate, government, and education environments. Restores connectivity, resolves escalations, and coordinates routers, switches, firewalls, servers, and wireless equipment through planning, troubleshooting, and cross-functional execution. Manages client expectations while driving milestones, infrastructure reliability, and successful technical transitions.
Work History
IT Project Specialist / Account Manager
3 Years 7 Months- Led technical project execution and enterprise account management, overseeing project schedules, technology deployments, customer escalations, infrastructure troubleshooting, and cross-functional coordination to ensure project success.
- Protected a high-risk corporate account from potential loss by resolving escalations through data-driven troubleshooting, proactive communication, and targeted relationship management.
- Drove projects from planning through deployment, establishing schedules, monitoring milestones, coordinating resources, and proactively removing technical and operational roadblocks to meet project deadlines.
- Manage customer relationships throughout the project lifecycle, balancing technical requirements, customer expectations, project timelines, and business priorities.
- Lead network infrastructure deployments involving routers, switches, firewalls, servers, wireless equipment, and other critical network hardware across secure LAN, WAN, and wireless environments.
- Perform server maintenance, system updates, and technical troubleshooting to improve reliability, performance, and security.
- Served as technical liaison among customers, vendors, internal teams, and deployment resources to define requirements and ensure successful execution.
Project Manager
1 Year- Managed large-scale technology lifecycle migrations for major corporate, government, and education clients, coordinating project schedules, equipment logistics, technical resources, and stakeholder communications.
- Managed portfolio of 90+ complex enterprise accounts, supporting migration initiatives for large government and education organizations to ensure successful project delivery.
- Successfully migrated 1,000+ corporate devices from the Sprint legacy network to T-Mobile infrastructure, including smartphones, tablets, mobile hotspots, and IoT devices.
- Ranked #1 on the migration team for completing the highest volume of successful network transitions during the fiscal year.
- Planned and managed complex migration schedules, forecasting deployment requirements, equipment shipments, resource needs, and project timelines.
- Coordinated cross-functional project teams, including internal technical staff and external consultants, to execute migrations while minimizing service disruptions and maintaining project timelines.
- Developed and maintained project plans while monitoring milestones, identifying deployment risks, and implementing solutions to keep high-priority migrations on schedule.
- Facilitated customer communications during migration lifecycle, delivering project updates, resolving issues, and aligning client expectations with technical execution.
- Balanced competing priorities across a high-volume account portfolio while maintaining focus on deadlines, customer experience, and successful project completion.
Education
High School Diploma
Skills
Network troubleshooting
Microsoft Azure
Microsoft 365
PowerShell
Network security
Technical Project Management
Project Planning & Scheduling
Change management
Deployment coordination
Resource forecasting
Project budget management
Capacity planning
Implementation methodology
Enterprise Account Management
Customer Relationship Management (CRM)
Stakeholder management
Vendor management
Customer escalation management
Service level agreement management
RFP response management
Timeline
IT Project Specialist / Account Manager
NETWORK COMPUTING SOLUTIONS
01.2023 - CurrentRead More
Project Manager
T-MOBILE
11.2021 - 11.2022Read More
BLUE SPRINGS HIGH SCHOOL
High School Diploma
Read More