Colton Mills
Fort Worth,TX
Summary
Highly experienced individual within the customer service and safety industry, highly effective at keeping operations running smoothly and customers satisfied with high quality efficient service. Excels at proactively solving problems and keeping team members on task. Enthusiastic, outgoing, and proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
13
13
years of professional experience
Work History
Mobility Technician
Mobility Works
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Fire Inspector
GSC Fire & Security
02.2021 - 05.2022
- Checked various multi-family residential and business construction sites to determine fire code compliance.
- Prepared recommendations to eliminate potential fire and safety hazards at establishments.
- Inspected physical condition of automatic sprinkler systems to report conditions and suggest repairs.
- Wrote detailed reports of fire inspections, fire code violations observed and corrective recommendations offered.
- Improved fire safety awareness by conducting thorough inspections of commercial and residential properties.
Electrician
Coconino Electric
12.2018 - 02.2021
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Performed routine and complex maintenance and repairs on various electrical equipment.
Apprentice
Mills Construction
01.2013 - 12.2018
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned wide range of simple and complex techniques from on-the-job training.
- Built strong relationships with team members and supervisors, fostering a positive work environment.
Education
residential wiring, welding, painting
Cuesta College
01.2018
Diploma -
Ash Fork High School
01.2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Team Leadership
- Customer-oriented
Timeline
Mobility Technician
Mobility Works
05.2024 - Current
Fire Inspector
GSC Fire & Security
02.2021 - 05.2022
Electrician
Coconino Electric
12.2018 - 02.2021
Apprentice
Mills Construction
01.2013 - 12.2018
Diploma -
Ash Fork High School
residential wiring, welding, painting
Cuesta College
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