Ricky Shumpert
Erie,Pa
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
21
21
years of professional experience
Work History
Mobility Technician
UPMC
Erie, PA
01.2025 - Current
- Assisted physical and occupational therapy teams with patient mobility tasks. Supported patients in performing range of motion exercises. Helped position patients in bed and assisted with transfers between bed and chair. Aided patients in walking with walkers, IV poles, and oxygen tanks. Delivered soiled linen bags to designated areas and assisted with serving patient meals.
Temporary Associate
Career Concepts Temp Agency
Erie, PA
08.2024 - 12.2024
- Facilitated efficient file organization through boxing and barcode labeling, contributing to streamlined operations at family services and Second Harvest Food Bank. Enhanced communication flow by effectively routing phone calls and welcoming visitors, improving overall service delivery.
Supply Extravert Analyst
Aerotek / MCPC
Erie, PA
04.2023 - 12.2023
- Executed support operations as a virtual help desk specialist, addressing service tickets in Oracle Cloud.
Policy Servicing Specialist
Adecco Temp Agency
Erie, PA
12.2021 - 12.2022
- Processed agent requests for driver changes, including additions, removals, and updates to policies. Supported agents in adding additional insureds to policies. Assisted in processing various renewal applications.
Accounting Specialist II
Randstad temp agency / Aflac
West Columbia, SC
10.2018 - 01.2020
- Oversaw account management processes as an Accounting Specialist II at Aflac, focusing on payment application and account reinstatement. Directed efforts to resolve suspense payments and facilitated refunds for overpayments. Handled workflow requests including name changes, beneficiary updates, policy cancellations, and refund processing.
Rehab Office Coordinator
Genesis Rehab Services
West Columbia, SC
05.2017 - 12.2017
- Coordinated therapy referrals across multiple assisted living sites. Assisted in obtaining physician signatures for new therapy orders. Entered patient intake information into Rehab Optima (ROX). Communicated with insurance companies for verification of coverage. Collected signed consent packets from patients or their power of attorney. Requested therapy orders for new patient screenings. Faxed initial evaluations and recertifications for physical, occupational, and speech therapy to physicians for signature. Managed records inventory by imaging signed documents, including orders and evaluations. Scheduled patient therapy visits and distributed weekly patient schedules. Ordered office supplies as needed. Instructed Otago exercise program sessions twice weekly. Maintained cleanliness of therapy equipment.
Multiple Positions
Apple One temp agency
Lexington, SC
09.2006 - 05.2017
- Full time temporary positions with multiple companies, such as, South Carolina Department of Health and Human Services, Ricoh/RTT Law Firm, Richland School District One, Medical Services of America. Skills gained through these opportunities included: routine copier maintenance, document scanning, labeling and serial number marking equipment before being loaded on a delivery truck with a pallet jack and hand truck, Q/A representative, billing collector, billing specialist and refund specialist, mail sorting, use of postage equipment, data entry, mail courier, customer service, and various other mail room duties.
Proofer
Aerotek Staffing
Columbia, SC
04.2014 - 06.2014
- Temp position as a proofer reviewing school supply orders such as trophies and medals to make sure orders were correct, as well as, spelling and grammar.
Billing Specialist
Palmetto Oxygen
West Columbia, SC
09.2013 - 03.2014
- Billing specialist including reviewing sales orders for supplies to ensure orders were correct before being billed to insurance companies.
Physician Practice Billing Specialist
Kelly Services temp agency
West Columbia, SC
02.2012 - 08.2013
- Temp job with Palmetto Health as a physician practice billing specialist. These duties included customer service, answering patient billing questions over the phone, obtain insurance information, billing of insurance companies, setting up payment plans for patients.
Financial Recovery Specialist
Recruiting Solutions temp agency
West Columbia, SC
09.2010 - 10.2010
- Temp job with Lexington Medical Center as a Financial Recovery Specialist. Duties included setting up monthly payment plans over the phone and process phone payments.
Medical Billing and Accounts Receivable Specialist
Recruiting Solutions temp agency
08.2005 - 05.2006
- Temp job with Price Waterhouse Cooper as a medical billing and accounts receivable specialist. Duties included researching patient accounts to determine who was responsible for payment and follow up to get accounts paid off.
Education
High School Diploma -
Airport High School
West Columbia SCSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Issue resolution
- File and record maintenance
Timeline
Mobility Technician
UPMC
01.2025 - Current
Temporary Associate
Career Concepts Temp Agency
08.2024 - 12.2024
Supply Extravert Analyst
Aerotek / MCPC
04.2023 - 12.2023
Policy Servicing Specialist
Adecco Temp Agency
12.2021 - 12.2022
Accounting Specialist II
Randstad temp agency / Aflac
10.2018 - 01.2020
Rehab Office Coordinator
Genesis Rehab Services
05.2017 - 12.2017
Proofer
Aerotek Staffing
04.2014 - 06.2014
Billing Specialist
Palmetto Oxygen
09.2013 - 03.2014
Physician Practice Billing Specialist
Kelly Services temp agency
02.2012 - 08.2013
Financial Recovery Specialist
Recruiting Solutions temp agency
09.2010 - 10.2010
Multiple Positions
Apple One temp agency
09.2006 - 05.2017
Medical Billing and Accounts Receivable Specialist
Recruiting Solutions temp agency
08.2005 - 05.2006
High School Diploma -
Airport High School