Colton Morrow
Broken Arrow,OK
Summary
•Resourceful Delivery Driver Manager able to cope with challenges brought by busy transportation management work. Equipped with advanced problem-solving and organizational skills, as well as in-depth knowledge of how to arrange routes, supervise drivers, and satisfy customers. Skilled in budget planning and administration and record keeping.
• Licensed and knowledgeable Installation Technician accomplished at performing quality installation and inspections of products for both residential and commercial accounts. Hands-on experience operating equipment, Adept at performing installation procedures, planning and scheduling. Skilled at modifying existing systems. Recognized for consistently scoring best customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Installation Technician
Alert360
Tulsa, OK
08.2023 - Current
- Ran wire, installed and tested CCTV, Alarm, and Access Control Systems to manufacturers and OAC Specifications.
- Maintained detailed installation records and documentation for future reference and compliance.
- Coordinated with project managers to ensure installations were completed within timelines and budget.
- Diagnosed electrical faults in order to perform necessary repairs or replacements.
- Monitored system performance after installation to identify any areas needing improvement.
- Assisted in training other technicians on best practices for installation procedures.
- Resolved customer complaints related to installation issues in a timely manner.
- Provided technical support for customers onsite or remotely via telephone or email.
- Performed job tasks while complying with company's safety procedures and guidelines.
Delivery Driver Manager
Fizz-O Water Company
Tulsa, OK
06.2017 - 08.2023
- Manage training for new and existing employees to cover topics such as quality control, customer relations, and material handling procedures
- Assist team in handling high-volume work by prioritizing tasks and organizing supplies.
- Coached drivers on proper loading and unloading techniques as well as defensive driving tactics.
- Maintained accurate records of deliveries, invoices, and customer orders.
- Organized daily driver schedules, routes, and vehicle maintenance needs.
- Responded quickly to emergency situations such as breakdowns or hazardous road conditions.
- Scheduled regular meetings with staff members to discuss performance feedback and areas needing improvement.
- Planned efficient routes for multiple stops per day using GPS systems when needed.
- Resolved customer complaints regarding product delivery or service issues promptly.
- Analyzed customer data to identify trends in order volume or demand changes over time.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
- Managed inventory levels of spare parts used in maintenance activities.
Head of Purchasing
Fine Line Manufacturing
Sapulpa, OK
01.2016 - 06.2017
- Managed vendor relationships with fair negotiations on pricing, deliveries, and terms
- Kept consistent quality levels with detailed specifications and regular conformance checks
- Oversaw efficient bidding processes, reviewing proposals and awarding contracts
- Negotiated pricing and delivery time frames to meet production needs
- Posted payments in QuickBooks and created billing statements for new work
- Verified and corrected billing data, independently resolving errors.
- Negotiated favorable terms, pricing, payment schedules, delivery timelines and volume discounts with suppliers.
- Collaborated with other departments to identify new products or services required by the organization.
- Performed quality control checks on incoming shipments against purchase orders.
- Resolved any discrepancies between invoices received from suppliers against purchase orders placed.
- Established relationships with vendors to facilitate efficient ordering processes.
- Managed inventory levels, tracked orders, monitored stock availability and maintained accurate records.
- Maintained vendor files including contact information, product catalogues, pricing agreements.
- Conducted market research to identify potential new suppliers and products.
- Ensured compliance with international and local procurement regulations and laws.
Education
- Business
Tulsa Community College
12.2016
Tulsa Technology Center
05.2015
Skills
- Basic Carpentry
- Maintenance and repair
- Budget planning
- Record keeping
- Task prioritization
- Critical thinking
- Time management
- Discipline enforcement
- Task delegation
- Assembly and installation
- Diagnostic abilities
- Installation planning
- Problem Analysis
- Inventory Reconciliation
- Vendor Relationship Management
- Price Negotiation
- Bulk Purchasing
- Transaction Management
- Customer Relationship Management
- Purchasing Agreements
- Stock replenishment
- Cost Reduction
- Shipping and receiving
- Materials Management
- Troubleshooting and diagnosis
- Job Planning
- Fleet Management
- Vehicle Maintenance
- Route Optimization
- Staff Training
- Inventory Management
- Cost controls familiarity
- Bid process management
- Purchase Order Management
- Inventory Coordination
- Supplier Relations
- Meticulous eye for detail
- Professional communication skills
Oklahoma Department of Labor Licenses
- Residential Fire
- Residential Alarm
- Access Control
- Commercial Alarm
- Commercial/Residential CCTV
Timeline
Installation Technician
Alert360
08.2023 - Current
Delivery Driver Manager
Fizz-O Water Company
06.2017 - 08.2023
Head of Purchasing
Fine Line Manufacturing
01.2016 - 06.2017
- Business
Tulsa Community College
Tulsa Technology Center