- Video Gaming
- Web Development and Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- 3D Printing
- Coding and Programming
- Drone Piloting
- Design and Build Websites
- Developing software, websites, and apps in various programming languages
Colton Pace
Danielsville,GA
Summary
Adept at assessing risk with a strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable, flexible with schedule, and skilled in client communication, conflict resolution, and problem-solving. Experienced with diagnosing and resolving technical issues, as well as utilizing hardware and software knowledge to maintain and optimize computer systems. Technology-inclined person who possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Bail Bondsman
Bond James Bond
12.2022 - Current
- Streamlined the bond process for faster results through effective communication with clients and court personnel.
- Reduced instances of forfeited bonds by implementing stricter client screening processes and follow-up protocols.
- Safeguarded company assets by conducting thorough risk assessments before issuing bonds.
- Managed office operations efficiently, maintaining organized records of all transactions and correspondence.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all transactions.
- Increased overall efficiency by cross-training team members on various aspects of the bail bonding process.
- Supported families during emotionally challenging times by offering compassionate guidance throughout the bail process.
- Continuously improved industry knowledge by attending conferences, workshops, and seminars to stay current on best practices and emerging trends.
- Increased client referrals by delivering exceptional customer service and prompt assistance during difficult situations.
- Conducted comprehensive online background checks on potential clients, identifying any red flags or risks before issuing bonds.
- Assisted clients in understanding their rights under state laws regarding bail bond agreements, promoting transparency and trust.
- Updated database and kept accurate records.
- Performed troubleshooting on company computer systems, including maintenance and updating of software and hardware.
- Developed and maintained database of financial records for clients.
Delivery Driver
Chick-fil-A
01.2022 - 12.2022
- Delivered food to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Crew Member
Chick-fil-A
01.2020 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Bachelor of Science - Computer Networking
Athens Technical College
Athens, GA05-2028
High School Diploma -
Madison County High School
Danielsville, GA05-2022
Skills
- Quick decision making
- Strong negotiation skills
- Background checks
- Professional telephone etiquette
- High proficiency in all Microsoft programs
- Strong problem-solving aptitude
- Willingness to learn
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Reliability
- Punctual and dependable
Interests
Timeline
Bail Bondsman
Bond James Bond
12.2022 - Current
Delivery Driver
Chick-fil-A
01.2022 - 12.2022
Crew Member
Chick-fil-A
01.2020 - 01.2022
Bachelor of Science - Computer Networking
Athens Technical College
High School Diploma -
Madison County High School
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